Customer Service Coordinator - 1st Shift

General Information

Country: USA State: Ohio City: Cincinnati Descriptions & Requirements

About the Role

As a Carrier Services Coordinator for TQL, youll be a critical link between our customers, transportation partners, and internal teams. In this fast-paced entry-level role, youll be trained to excel as the first point of contact for general inbound phone calls and emails. Well teach you how to assess each inquiry and situation and route the contact to the right TQL individual or department.

Customer Service is the foundation of TQLs success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQLs commitment to being the industry leader in service excellence.

Who Were Looking For

You have a passion for delivering excellent customer service. You enjoy solving problems. You maintain a calm, professional demeanor under pressure. You communicate clearly and work well within a team. Youre organized with a high attention to detail. You have a strong work ethic with a history of reliability. Youre professionally driven and career motivated. You are comfortable working in a fast-paced office environment.

What Youll Do

• Manage a high volume of inbound phone calls and emails
• Help resolve caller issues and questions with a high sense of urgency and professionalism
• Document and manage all tasks in our internal systems
• Provide updates and communicate directly with the internal sales and support teams

Whats in It for You

• Compensation starting at $16.50 per hour, with opportunity for annual merit increases
• Outstanding career growth potential
• Comprehensive benefits package, including:
• Health, dental, and vision coverage
• 401k with company match
• Perks, including employee discounts, financial wellness planning, tuition reimbursement, and more
• Certified Great Place to Work with 800 lifetime workplace award wins

Where Youll Be

4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment Visa Sponsorship is Unavailable for This Position

Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT H-1B TN J1, etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting and after-hours calls and specific needs.

At TQL, the opportunities are endless, which means that there is room for career advancement and the ability to write your own paycheck. Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential.

Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruitingtql.com.