Accounting, Brokerage, Cargo/Freight, Carrier Quality, Communication Skills, Customer Support/Service, Detail Oriented, Financial Planning, Inside Sales, Logistics, Organizational Skills, Problem Solving Skills, Realtime Communications, Sales, Sales Support, Time Management, Truckload Freight, Tuition Reimbursement, Writing Skills
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
As a Third-Shift Customer Service Representative for TQL, you'll be the critical link between our sales teams and transportation partners. In this fast-paced, entry-level role, you'll ensure shipments stay on track by handling inbound and outbound calls and emails, tracking shipments, and resolving issues as they arise. Your work keeps freight moving and relationships strong. Customer service is the foundation of TQL's success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL's commitment to being the industry leader in service excellence.
What's in it for you:
- Compensation starting at $17.50 per hour + $2.50 shift differential
- Outstanding career growth potential
- Comprehensive benefits package
- Health, dental and vision coverage
- 401(k) with company match
- Perks including employee discounts, financial wellness planning, tuition reimbursement and more
- Certified Great Place to Work with 900+ lifetime workplace award wins
Who we're looking for:- You have a passion for delivering excellent customer service
- You enjoy solving problems
- You maintain a calm, professional demeanor under pressure
- You communicate clearly and work well within a team
- You're organized, with a high attention to detail
- You have a strong work ethic with a history of reliability
- You're professionally driven, and career motivated
- You are comfortable working in a fast-paced office environment
What you'll be doing:- Manage a high volume of inbound and outbound phone calls and emails, ensuring shipments are on schedule
- Help resolve shipping issues with a high sense of urgency and professionalism
- Document and manage all tasks in our internal systems
- Provide updates and communicate directly with the internal sales and support teams
Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com T
Total Quality Logistics
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
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