Customer Service Coordinator

PRIMARY OBJECTIVE:
Performs a range of administrative and office systems functions in support of the company's customer service department functioning in a fast paced, high-energy environment while prioritizing multiple tasks and maintaining the highest level of customer service. Interacts with all internal departments as well as providing daily support to the US and international field sales team, distributors and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Respond to all customer calls and email inquiries, providing customers with general product/service information, order fulfillment, preparing quotes, new account set ups, and shipment tracking information
* Function as the first point of customer contact for general inquiries regarding products, machine requests, marketing materials, complaints and technical service/support calls
* Ensure delivery of excellent customer service for the best interest of the customer, applying sound ethics and a service-minded orientation through fast and accurate processing, clear communication, and coordination with other departments to resolve inquiries
* Demonstrate teamwork and collaboration within all levels of management and staff by working closely with sales, marketing, accounting, manufacturing and quality departments
* Interface with shipping to ensure correct and timely delivery to customers, arranging for deliveries and processing product returns
* Interact regularly with field sales team to provide order/shipment status, account contract status, inventory reports/reconciliation, and leads
* Support field sales and coordinate logistics for marketing activities such as tradeshows, conferences, promotional materials, mailings, etc.
* Identify and assist in implementing process improvement initiatives


REQUIRED QUALIFICATIONS: The requirements listed below represent the knowledge/education and skill/experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* High school graduate or GED and Minimum three years related experience in customer service, logistics coordination of heavy equipment, timely deliveries consisting of many moving parts
* Minimum three years related experience in working with Export Administration Regulations, export procedures and documentation, coordinating with overseas distributors, sales representative, freight forwarders and customs brokers, understanding INCOTERMS 2020.
* Excellent communication skills; must be fluent in speaking, reading and writing English. Spanish preferred.
* Ability to write routine reports and correspondence.
* Ability to apply common sense understanding to developing, implementing and maintaining instructions furnished in written, oral, or diagram form.
* Ability to problem-solve, often cross-functionally and with various departments and levels of employees.
* Proficient in computer application skills, e.g., Microsoft Office, Word, Excel, Access, Outlook
* Self motivated and organized
* Ability to time-manage and work on multiple priority projects.
* Great phone skills, pleasant voice and attitude. People person, extremely customer conscious