Customer Service Coordinator

About Us

We provide end-to-end mechanical and industrial contracting, including pre-construction, project management, fabrication, and welding solutions. We have experience working on a variety of process-critical and fast-track projects for heavy industrial, energy, life sciences, and government clients.

Job Summary

Intermech has expanded our service and maintenance capabilities with the acquisition of American Chiller Service (ACS) as a new division. Increasing our footprint throughout Idaho, our ACS division features highly qualified HVAC technicians, project managers, and service professionals who are ready to deliver both scheduled support and 24/7 emergency response.

Through ACS, we offer comprehensive, customized maintenance, including regular equipment tests, mid-season inspections, and annual programs. Boasting specialized chiller expertise, we'll work with you to develop an off-season program aimed at helping ensure trouble-free operation and full-load efficiency during the summer cooling month

Help the growth of the local Boise, Idaho office by supporting service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested by the Service Manager

Essential Duties & Responsibilities

• Take client service calls and open jobs as needed following all proper procedures. • Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing. • Schedule the calls along with all previously scheduled work. • Dispatch techs on previously scheduled maintenance and service calls. • Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work. • Order filters for monthly maintenance as needed for technician/driver pick up.• Research as needed on whether a job is a warranty call or not. • Take problem/complaint calls and handle appropriately or direct to General Manager. • Take calls for billing/invoice questions and direct to proper personnel. • When necessary, advise sales department of major clients' service calls. • Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.

Qualifications

• Previous HVAC industry experience a plus• 1+ years customer service background required• General computer skills including Microsoft Word and Excel

#intermech

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

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