Customer Service Coordinator

Schneider

Carlsbad, NM

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JOB DETAILS

SKILLS

Communication Skills, Customer Relations, Customer Support/Service, Dental Insurance, Diversity, Driver's License, Leadership, Medical Conditions, Military, Organizational Skills, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Root Cause Analysis, Supply Chain, Team Lead/Manager, Training/Teaching, Trend Analysis, Tuition Reimbursement, Vision Plan, Writing Skills

LOCATION

Carlsbad, NM

POSTED

1 day ago

Location: Carlsbad, NM, USA

Shift: 1st Shift

Work model: On-Site

Schedule: FULLTIME; Monday - Friday, 8:00 a.m. - 5:00 p.m.

Job overview:

Schneider is seeking a Customer Service Coordinator in Carlsbad to be on-site at a customer location and act as a liaison between Schneider and the customer. The Customer Service Coordinator will act as an advisor, resolve complex problems, and build a solid working relationship with the customer.

Responsibilities:

Develop a deep knowledge of the customer's supply chain.
Provide process and technology training to enable the needed support and coverage.
Establish and communicate the daily distribution of work to the team.
Attend weekly business reviews to discuss new offerings for the account.
Act as the team lead for problem resolution.
Analyze service issues and trends to determine the root causes and communicate recommendations to the team.
Identify opportunities that would lead to improved performance for the account.

Skills and qualifications:

Associate degree in business or related field.
2-4 years of relevant work experience preferred.
Valid driver's license and meet Schneider's DMV record standards.
Excellent customer service skills.
Outstanding written and verbal communication skills.
Strong problem-solving skills.

Pay and benefits:

Medical, dental and vision insurance.
Company paid life insurance.
401(k) savings plan with company match.
Paid time off and paid holidays.
Results-based incentive pay program where you can earn above and beyond your base pay.
Tuition reimbursement.
See full list of operations benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

PI285061181

About the Company

Schneider

Real Drivers. Real Reasons.

Schneider didn’t become North America’s premier trucking company on accident. From one man with one truck and one dream in 1935, we now employ over 10,000 truck drivers and serve over two-thirds of the Fortune 500 companies — all because we treat people with respect and do business with integrity.

"I wanted to drive for a reputable company and stay at that company, have stability and not bounce around. Schneider offers job security while still providing room for growth within the company. Schneider also takes great pride in its dedication to safety, training and investment in technology."
– Perry Rine, Schneider National Tanker Driver

Get in the driver’s seat at Schneider today!

COMPANY SIZE

10,000 employees or more

INDUSTRY

Travel, Transportation and Tourism

FOUNDED

1935

WEBSITE

http://schneiderjobs.com/

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