Customer Service Coordinator

Position Summary

Our client is seeking a Customer Service Coordinator to serve as a primary point of contact for customers while supporting order management, logistics coordination, and sales support activities. This role is responsible for ensuring a positive customer experience by managing inquiries, processing orders, coordinating shipments, and collaborating with cross-functional teams to meet customer expectations.

This is a great opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working in a fast-paced environment. The ideal candidate is highly organized, detail-oriented, and capable of balancing multiple priorities while delivering responsive, accurate service.

What You'll Do

• Serve as a primary point of contact for customer inquiries related to orders, products, pricing, shipments, and account information.
• Process customer orders accurately and ensure timely entry into company systems.
• Coordinate order fulfillment activities and communicate updates regarding order status, delivery timelines, and changes.
• Track shipments and work closely with logistics and operations teams to resolve delivery issues.
• Support invoicing, documentation, and other order-to-cash activities.
• Maintain accurate customer records, order information, and account details.
• Collaborate with sales, supply chain, operations, finance, and other internal teams to resolve customer concerns.
• Monitor open orders and follow up to ensure customer requirements are met.
• Assist with inventory, consignment, or scheduling-related activities as needed.
• Address customer concerns professionally and escalate issues when appropriate.
• Generate reports and provide updates related to customer accounts and order activity.
• Support continuous improvement initiatives that enhance customer satisfaction and operational efficiency.
• Build and maintain strong relationships with customers, vendors, and internal stakeholders.
• Assist with special projects and additional administrative responsibilities as assigned.

Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.