Billing, Call Centers, Communication Skills, Computer Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Military, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Sales Management, Scripting (Scripting Languages), Time Management
Customer Service Coordinator
We are partnering with a well-established service-based organization looking to add a strong Customer Service Coordinator to join their team in Cincinnati, OH. This is a fast-paced, customer-facing role ideal for individuals who excel in communication, problem-solving, and delivering a strong customer experience without relying on scripted responses.
Responsibilities
- Handle a high volume of inbound customer calls related to service inquiries, account questions, scheduling, and issue resolution
- Provide personalized, solution-oriented support
- Accurately document all customer interactions in internal systems
- Listen actively to customer concerns and escalate issues as needed
- Clearly explain services, account details, and next steps to customers
- Partner with internal teams to resolve customer requests in a timely manner
- Meet productivity, quality, and customer satisfaction standards in a fast-paced environment
Required Qualifications
- Previous customer service experience, preferably in a call center or high-volume environment
- Strong verbal communication skills with a customer-focused mindset
- Comfortable handling back-to-back calls throughout the day
- Ability to think critically and respond naturally without scripted prompts
- Basic computer skills and ability to navigate multiple systems simultaneously
- Reliable attendance and professional demeanor
- Background in billing, account resolution, or customer account management ideal
Pay Details: $19.00 to $20.00 per hour
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply