Customer Service Coordinator

Customer Service CoordinatorIntegrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.Job DescriptionPosition: Customer Service CoordinatorLocation: Corning, New York, USADuration: 1 YearDay to Day Responsibilities:Manage assigned domestic and international customers to execute error free transactionsReceive, validate and enter customer orders accurately and timely using Optical Fiber's PeopleSoft order management systemBuild product and pricing knowledge to independently respond to an RFQ and generate a quoteUse open order and shipment reports to ensure customers Requested Ship Date and organization's Promise Date are adhered to and when they are not, take appropriate proactive actionsTrack shipments to ensure they arrive to the customer when promised and implement corrective actions when necessaryCreate and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain currentEnsure OptoCommerce® Fiber Data Delivery (FDD) is available for all customer shipments when requiredRespond to customer inquiries within 24 hours regarding order, FDD and general product informationBuild technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirementsDevelop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders and external customersProcess return material authorizations and generate creditsWork with customers and Commercial Ops to resolve all customer payment discrepanciesTake on project work as deemed necessary or participate on business teams as requiredSupports sales as requiredRequired Skills:Exceptional attention to detail in every aspect of workEffective task prioritization with ability to multi-taskStrong team skills and able to work in a highly dynamic environmentOutstanding verbal and/or written communication with the ability to express ideas clearly and preciselyPassionate about quality and customer focusStrong organizational skills and solid problem-solving abilitiesProficient people skillsDesired Skills:Knowledge of Optical Fiber's PeopleSoft order fulfillment system and process and corporate processesProactively and positively supports change and can lead change when requiredMotivated team player and works effectively in a close-knit teamAbility to manage and prioritize multiple tasks/projectsSystem savvy nessProficient in Excel, Word, & PowerPointSoft Skills (Communication/Team/Leadership):Passion about customer service profession with a "can do" attitudePositive attitudeResults-orientedHigh self-confidenceTakes initiative when opportunities ariseTravel Requirements: Minimal to None. (possible trip to US Plants or domestic customers when opportunity arises)All your information will be kept confidential according to EEO guidelines.