Customer Service Coordinator

The Fountain Group LLC

Corning, NY

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JOB DETAILS

SALARY

$21–$23 Per Hour

SKILLS

Analysis Skills, Billing, Communication Skills, Corrective Action, Customer Relations, Customer Support/Service, Customer/Client Research, Detail Oriented, Develop and Maintain Customers, Establish Priorities, Financial Operations, Freight Forwarding, Interpersonal Skills, Leadership, Logistics, Maintain Compliance, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Word, Multitasking, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Peoplesoft, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Product Development, Product Pricing, Quality Assurance, Reconciliation, Regulatory Compliance, Request for Proposals (RFP), SAP, SAP Administration, Sales, Sales Support, Shipping/Receiving, Systems Maintenance, Team Player, Time Management

LOCATION

Corning, NY

POSTED

1 day ago

Customer Service Coordinator
Pay: $23-21
Duration:1 year

Day to Day Responsibilities:
• Manage assigned domestic and international customers to execute error free transactions
• Receive, validate and enter customer orders accurately and timely using both PeopleSoft (PS) as well as SAP order management systems (depending upon source location). For export orders or NA orders sourced from an offshore location, creation of orders includes a sizable logistics component using ‘Origin Manager’:
o Create templates in Origin Manager for each ship from location to each customer.
o Reference routing guide to select proper carriers and request new quotes from the Global Logistics Organization (GLO) team as needed.
o Gather all shipment weights/dims, customer details, and plant details to create bookings in Origin Manager.
• Maintain existing and (as needed) create new processes for all WW CS locations.
• Create and maintain ePOs for third party vendors and ensure proper approvals.
• Approve all ‘sold through’ Corning Inc invoices and review to confirm details are correct.
• Follow specific, detailed processes for orders shipping to designated locations, ensuring adherence to customs regulations. (Stamping, etc.)
• Assist other Customer Service (CS) groups around the world as needed with their responsibilities.
• Create and issue credits/rebates for any fiber issues, price changes, etc. and update the RMA system to then close out RAs created for said credit/rebate.
• Build product and pricing knowledge to support the generation of an RFQ and quote.
• Use open order and shipment reports to ensure customers Requested Ship Date and Corning’s Promise Date are adhered to and when they are not, take appropriate proactive actions.
• Track shipments to ensure they arrive to the customer when promised and implement corrective actions when necessary.
• Create and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain current.
• Respond to customer inquiries within 24 hours regarding order, FDD and general product information.
• Build technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements.
• Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders and external customers.
• Work with customers and Commercial Ops to resolve all customer payment discrepancies.
• Take on project work as deemed necessary and/or participate on business teams as required.
• Supports sales team as required with various analysis/reports

Required Skills {These are skills that candidates MUST possess}
• Exceptional attention to detail in every aspect of work.
• Effective task prioritization with ability to multi-task.
• Strong team skills and able to work in a highly dynamic environment.
• Outstanding verbal and/or written communication with the ability to express ideas clearly and precisely.
• Passionate about quality and customer focus.
• Strong organizational skills and solid problem-solving abilities.
• Proficient people skills
• Proficient in Microsoft programs such as Outlook, Teams, Word, & SharePoint.

Desired Skills {These are skills that would be nice for candidates to possess}
• Knowledge of both PeopleSoft and SAP order fulfillment systems, processes, and related Corning corporate processes.
• Proactively and positively supports change and can lead change when required
• Motivated team player and works effectively in a close-knit team
• Ability to manage and prioritize multiple tasks/projects
• Proficient in Excel

Soft Skills {Communication/Team/Leadership}
• Positive attitude
• Results-oriented
• High self-confidence
• Takes initiative when opportunities arise

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About the Company

The Fountain Group LLC

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.thefountaingroup.com/

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