Customer Service Representative

= Location: Garden Grove, CA
= Pay Rate: $25.00/hour
= Employment Type: Full-Time

Position Overview

We are seeking a detail-oriented Customer Service Representative to support a high-volume Customer Service team with administrative tasks, customer follow-ups, order management, and data maintenance.

This role will work closely with Customer Service, Planning, and cross-functional teams to ensure customer requests are processed accurately and efficiently. The position will also support key business initiatives, including a project focused on updating pricing for open orders.

The ideal candidate is organized, proactive, comfortable managing multiple priorities, and committed to maintaining accurate information and a consistent customer experience.

Key Responsibilities

Customer Service & Administrative Support

• Support the Customer Service team with high-volume administrative activities, ensuring requests are processed accurately and within established timelines.
• Conduct customer follow-ups and provide timely communication regarding order-related requests and updates.
• Maintain accurate customer and order information within company systems.
• Process and track customer requests while ensuring appropriate documentation and follow-up.
• Collaborate with Customer Service and cross-functional teams to resolve issues and maintain efficient workflows.

Order Management

• Support daily order management activities, reviewing and processing information based on customer requests and internal requirements.
• Research order information across multiple systems to ensure accuracy and completeness.
• Identify discrepancies or missing information and coordinate with the appropriate departments to resolve issues.
• Monitor open orders and complete required updates to support timely and accurate order processing.
• Maintain organized records and documentation related to customer and order activities.

Pricing & Business Initiatives

• Support a key business initiative to update pricing on open orders.
• Review existing order information and identify orders requiring pricing updates.
• Enter and verify pricing changes within applicable systems.
• Collaborate with Customer Service, Planning, and other stakeholders to ensure updates are completed accurately and within established deadlines.
• Track progress and follow up on outstanding items to support successful project completion.

Data Accuracy & Process Improvement

• Review system data regularly to identify inconsistencies, errors, or incomplete information.
• Perform quality checks to ensure customer and order information remains accurate.
• Follow established procedures and workflows while identifying opportunities to improve efficiency.
• Support continuous improvement efforts by identifying recurring issues and communicating potential solutions to the appropriate teams.
• Maintain a high level of accuracy while working in a fast-paced, high-volume environment.

Qualifications

Required

• High School Diploma or GED
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Strong written and verbal communication skills
• Ability to work effectively in a high-volume environment
• Strong computer and data entry skills
• Ability to collaborate effectively with Customer Service, Planning, and cross-functional teams

Preferred

• Associate's or Bachelor's Degree
• Previous experience in customer service, order management, sales support, or administrative operations
• Experience working with ERP, CRM, or order management systems
• Experience supporting pricing, order processing, or data management projects

What We're Looking For

Successful candidates will be:

• Detail-oriented and highly organized
• Customer-focused and professional
• Comfortable working with large volumes of information
• Able to prioritize competing requests and changing deadlines
• Proactive when identifying errors or potential issues
• Comfortable collaborating across multiple departments
• Committed to maintaining accurate data and delivering a positive customer experience

Work Environment

This position operates in a fast-paced, team-oriented environment and requires the ability to balance recurring administrative responsibilities with project-based assignments and customer requests.