Customer Service Coordinator

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent ("BTR") sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world's largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.

We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us!

We are seeking experienced Customer Service professionals, ideally with a background in property management, who are passionate about delivering exceptional customer experience and thrive in a fast-paced environment. Your primary objective is to leverage your expertise in resident relations, conflict resolution, and service coordination to create and maintain a highly customer-focused environment

This position is based in our office in Dallas, TX with the opportunity to work from home Saturday.

The Role: Responsibilities include, but are not limited to, the following:

• Create and maintain a high service, customer-focused approach, and environment
• Work independently and prioritize effectively in a fast-paced environment; collaborate effectively with peers and organizational leaders
• Answer incoming phone calls in a polite and professional manner and forward to the appropriate internal party based on the residents' needs
• Assist on resident portal concerns or general usage questions
• Act as the day-to-day SME for maintenance operations, ensuring service requests are prioritized appropriately and completed in a timely fashion
• Coordinate with Field Operations teams to monitor service request dashboards and ensure work orders meet company standards and timelines
• Assist on both prospect and resident ledgers; answering questions and troubleshooting
• Complete resident welcome calls and emails
• Assist with smart home account creation, accessing the locks, realtor codes, and trouble shooting
• Other activities as assigned by your manager.

• High school or GED
• 1+ year of administrative or customer service experience, with Property Management experience a plus
• Previous experience using property management software is preferred
• Ability to work effectively under pressure and manage escalated calls with a calm demeanor
• Impeccable detail orientation, with excellent organization skills
• Good time-management, able to consistently meet goals and deadlines without sacrificing quality
• Possess effective problem-solving skills
• Intermediate proficiency in Microsoft Office including Word, Excel, Outlook, and with Adobe
• Effective communication skills, both verbal and with ability to write clear and concise correspondence
• We seek applicants who are proactive, self-directed, and highly motivated.

• Regular typing, talking, hearing, seeing, reaching, and repetitive motion.
• Routine use of standard office equipment and computers
• That all duties are performed in a professional and safe manner
• Standard workdays are Tuesday through Saturday 9am - 6pm with occasional evening and weekend overtime hours