The Customer Service Coordinator’s primary responsibility is to coordinate the scheduling and presentation of APCO Institute education and training programs, courses and offerings.
You’ll enjoy this role if you:
Enjoy helping people and providing excellent customer service.
Like being the go-to person who keeps things organized and on track.
Take pride in accuracy and attention to detail.
Thrive in a role where every day brings a mix of routine tasks and new challenges.
Appreciate seeing your work directly support an organization's mission and members.
You’ll be successful at this role if you have…
Strong organizational and time management skills with the ability to manage multiple priorities.
Excellent written and verbal communication skills.
Experience providing exceptional customer service in a professional environment.
A high level of accuracy and attention to detail
The ability to work independently while collaborating effectively with a team.
A proactive mindset and willingness to take initiative on projects and process improvements.
Flexibility to adapt to changing priorities
Reports to: Director, APCO Institute
General Description of Essential Job Tasks: The following are general descriptions of the essential job tasks of the position. Other related tasks may be assigned as necessary and appropriate.
Coordinate APCO Institute course offerings
Schedule and contract APCO Institute adjunct training instructors based on offering and instructor availability.
Process registrations, obtain payment information and forward all payment and billing requests to the accounting department
Update and maintain records of online training course activities
Respond to customer inquiries by telephone, fax, mail and email.
Create, distribute and collect customer service surveys for educational programs and courses
Updates and maintains databases as required
Maintain electronic files, records and archives of department activities and affiliated Committees, Taskforces, Workgroups, as assigned.
Minimum Qualifications · High school diploma or equivalent · Preferred two years’ clerical, administrative, or customer service experience
Numbers & Facts
Location
Daytona Beach, FL
Job Type
Full-time
Skills
Accountingunmatched
Billingunmatched
Communication Skillsunmatched
Course Coordinationunmatched
Customer Support/Serviceunmatched
Database Administrationunmatched
Detail Orientedunmatched
File Maintenanceunmatched
High School Diplomaunmatched
Market Surveysunmatched
Multitaskingunmatched
Online Coursesunmatched
Online Trainingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Process Improvementunmatched
Record Keepingunmatched
Time Managementunmatched
Training Programunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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