Customer Service Coordinator / Driver

ABOUT CRADLES TO CRAYONS:

Cradles to Crayons (C2C), founded in 2002, provides children living in homeless or low-income situations, with the essential items they need to thrive-at home, at school, and at play. We supply clothing, shoes, diapers, school supplies, and more, free of charge. Our vision is that one day all children will have the essentials they need to thrive.

Two in 5 kids in the United States are currently facing Clothing Insecurity, going without basic essentials like pants, shoes, diapers, and school supplies during their critical development years. Three of the top 10 reasons kids miss school are rooted in Clothing Insecurity-just one example of the significant short- and long-term social and economic costs when these needs go unmet. Cradles to Crayons keeps Clothing Insecurity at the core of our mission and is the only large-scale nonprofit organization to focus on this resource gap. Since its founding, Cradles to Crayons has distributed more than four million customized packages of essentials to children in Massachusetts, Greater Philadelphia, Chicagoland, and nationally.

Cradles to Crayons takes a two-pronged approach to mitigating Clothing Insecurity:

• In-person Engagement-through tens of thousands of children and adults volunteering at our Giving Factory warehouses to sort and package high volumes of new and like-new donations from our communities for our Service Partners to distribute to the children they serve.
• Advocacy and Awareness-Cradles to Crayons is uniquely positioned to raise Clothing Insecurity as a national issue through awareness campaigns, data/evaluation, and legislative outreach.

Cradles to Crayons' strong financial health and ongoing effectiveness and reliability have helped it earn a Four-Star Rating from Charity Navigator every year since 2009. C2C has a budget of $19M for FY27 and a total staff of approximately 100.

POSITION OVERVIEW:

The Customer Service Coordinator / Driver position is a member of the Operations team that is responsible for the collection of donated children's items, and the maintenance of our inventory and facility. A large emphasis on this position is safe driving, and the timely pick-up and delivery of donated children's items. The majority of this position's time is spent in the community, organizing donations at various drop-off locations in and around the Boston area, where there is regular interaction with volunteers and donors while the duties of this job are carried out. This position is also responsible for unloading the donations and securing the items in the correct space in the warehouse for storage. This position has additional responsibilities in the warehouse to assist facilitate the movement of inventory through the warehouse and to maintain the facility.

MAJOR RESPONSIBILITIES:

• Model and lead a positive "One Cradles" culture, underpinned by Cradles' Cultural Values and related behaviors.
• Ensure the safe pick-up and delivery of donations from locations in the Boston area to the Cradles to Crayons warehouse in Newton, MA.
• Efficiently organize donations from drop-off location into the Cradles to Crayons truck.
• Accurately track the amount and type of donations being loaded onto the truck and being placed within the warehouse.
• Monitor the truck to ensure it is properly maintained and operational and report any issues to the Operations Manager.
• Maintain a positive and professional relationship with those who are donating items.
• Ensure donations in the warehouse are stored properly and safely and that aisle ways are unobstructed and free of debris.
• Manage the onsite collection bin, and organize and track donations that are received.
• Work with the operations team to optimize space in the warehouse.
• Perform custodial related activities in warehouse and surrounding grounds.
• Assist with warehouse projects as needed.
• Attend special events with the truck as needed.

Assist with Operations and Giving Factory production, when requested

• Perform the duties needed to run the General Sort, Clothing Sort, Sizing, Outfits, Books, Shoes, SUP, Kitting and Toys stations.
• Assist the Partner Relations team with the fulfilment of Everyday and Emergency Essentials requests
• Perform other warehouse, inventory, receiving and distribution tasks as directed by the Manager on Duty
• Receive gently used donations as outlined in the Material Handling Policy
• Unload pallets of incoming donations and purchases from delivery trucks
• Load vehicles designated for the delivery of Everyday and Emergency requests
• Assist the Manager of Operations & Safety with the movement, organization and tracking of inventory
• Assist the Director of Operations with the physical changes and upkeep needed to create and maintain a socially-distant Giving Factory
• Lead volunteers
• Perform cleaning and sanitizing duties as directed
• Other duties as assigned

Required Experience/Knowledge/Skills/Abilities:

• Must have a valid driver's license and a clear driving record
• Medical clearance for truck and van operation required
• Previous delivery/driving experience
• Warehouse Experience
• Customer service
• Must be able to lift a minimum of 40 pounds.
• A familiarity with Boston and surrounding area and able to operate a GPS system.
• The ability to work occasional weekends is a must

DIVERSITY IS OUR STRENGTH:

Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.

Working Conditions:

This is a warehouse environment and normal changes in temperature are to be expected while working inside the warehouse or outside, on or around the loading dock. There are no hazardous or significantly unpleasant conditions.

Accommodation:

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.