Customer Service Coordinator

The Customer Service Coordinator will be responsible for quoting, order entry, order management, help address any issues/disputes from the customers or clients by providing helpful information, answering questions, and responding to any complaints.

Pay Range: $26-$29/Hour 1st shift

Essential Responsibilities

· Support the sales team with respect to assigned and account base of 150+ accounts, including many aerospace, defense, and international customers

· Responsible for quoting, follow up on quotes, order entry and order management

· Create RMAs, resolve pricing discrepancies and assist with expediting requests

· Respond to a high volume of customer inquiries daily, by both phone and email in a fast-paced environment

· May be required to perform other duties

Job Experience/Requirements

· High School diploma or equivalent, AA or AS degree desirable

· 3-5 years of experience in an office-based environment working directly in customer service in a manufacturing setting, preferably in customer fabrication

· Able to prioritize, and manage time efficiently

· Excellent customer care and focus; ability to assess customer's needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience

· Able to respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

· Proficient knowledge of Microsoft Outlook, Word, Excel and Access proficiency a must

· Strong interpersonal skills and team orientation, with the ability to work effectively with a wide range of people

· Excellent organizational skills and a strong attention to detail

· Must have excellent communication skills, both written and verbal

· Must possess a highly positive and service-oriented approach to work with both internal and external customers

· Strong problem solving and multi-tasking abilities required

· Can be relied on to work with limited supervision at times and to follow through with tasks efficiently

· Ability to work in a dynamic environment with constant change

· Able to handle pressure with poise and tact