Customer Service coordinator

Apolis

Fremont, MI

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JOB DETAILS

SALARY

$15–$15.32 Per Hour

SKILLS

Call Centers, Customer Relationship Management (CRM), Customer Support/Service, Customer/Client Research, High School Diploma, Interpersonal Skills, Nutrition, Online Chat, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Salesforce.com, Short Messaging Service (SMS), Writing Skills, eCommerce

LOCATION

Fremont, MI

POSTED

30+ days ago

Job Title- Customer Service coordinator
Duration- 12 Month+ Contract
Location- Fremont, MI

Pay Rate: $16/Hour on W2

As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise. This role supports the clients Nutrition CES team and all brands within the scope of this team.

Schedule: Mon - Fri with a start time between 10a - 2p, 40 hours per week. There is a weekend rotation amongst associates - they wouldn't be working every weekend and typically it is Saturday or Sunday (not both).

KEY RESPONSIBILITIES:
• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
• Support all brands within the scope for Clients Nutrition CES
• Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
• This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.

QUALIFICATIONS / CERTIFICATIONS:
• High School Diploma or GED
• Additional education or certification in customer service considered a plus
• Strong communication (both verbal and written) and interpersonal skills
• Computer and/or systems knowledge
• Problem solving skills
• Customer service skills

About the Company

Apolis

Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.

We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Computer/IT Services

EMPLOYEE BENEFITS

Paid Sick Days, Employee Referral Program, Employee Events, Retirement / Pension Plans

WEBSITE

https://www.apolisrises.com/

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