Customer Service Coordinator

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real. 

Position Summary:

ofi values in-person collaboration with colleagues – this is a fully onsite position where employees are expected to work their specific work schedule onsite.   

Reporting to Customer Operations Director, the Customer Operations Coordinator will beresponsible for the management and facilitation of customer orders, pricing, document requests, customer inquiries,complaints,andresolutions.Theywillserveasthesubjectmatterexpertfortheinternalusers ofspecifiedsystems.Thispositionwouldberesponsibletodevelopkeyrelationshipswiththecustomers and vendors in order to maintain and/or improve our competitive position within our industries. They will assist in medium and complex data related projects to analyze, monitor, and maintain customer data integrity.

The ideal candidate should be a highly organized and a self-starter with proven problem-solving and customer service skills.

What You’ll Do - Position Responsibilities:  

• Managecustomerordersthroughoutthe“OrdertoCash”processutilizingSAPERPsystem. 
• Managecustomeradherencetocontractedpullratesandannualvolumestoensure contracts are fulfilled. 
• Enterand/orassistwithcustomersampleandtechnicaldocumentrequests. 
• Compileperiodic/standardreportsforinternalandexternalcustomers.includingbutnot limitedto; open/pending orders, positionreports (orders/needs &longs), andmonth end close reports. 
• Postsalesinvoices(billing),debitandcreditnotes. 
• Processdeductionsandclaims,coordinateandexpeditethecollectionorclearingofthese deductions. 
• FacilitatetheexecutionofrequiredInternationalshippingdocuments,lettersofcredit,etc. 
• Serveastheprimarypointofcontactforcustomerinquiriesrelatedtoorders,deliveries, pricing, and product information 
• Direct interaction withcustomers to include periodic meetings and site visitswhere travel could be required. 
• Assistincreatingandmaintainingbusinessprocessesandbestpractices. 
• Handlecustomercomplaintsandresolveissuesprofessionally,escalatingwhennecessary 
• Requiredtomulti-taskwithanattentiontodetailandswitchgearsquickly 
• Partnerwiththeproduction,shipping,andthewarehouseteamstoensureproductsare timely produced and shipped to meet customer needs 
• EnsurecompliancewithOFIpolicies,foodsafetystandards,andqualityprocedures 
• Supportcontinuousimprovementinitiativestoenhancecustomerexperience 

••    LiaisewiththeOlamGlobalBusinessServices(OGBS)teamtohandleissuesandresolve exceptions.

• Perform other duties as assigned  

Experience You’ll Bring – Role Requirements:

• HighSchoolDiplomaisrequired.ABachelor’sDegreeis preferred.
• One(1)yearoflogistics/customersupportexperienceisrequired.Experiencewithatrading company is preferred. ERP system experience is required, SAP is preferred.
• Knowledgeof industrypractices,terminology,andsettlementprocessis preferred.
• Strongpracticalaccounting,analyticalandorganizationalskillsarerequired.
• ProficientinMicrosoftOfficeproductsincludingExcel,Outlook,andWordisrequired.
• Strongcommunicationskills,bothverbalandwritten,arerequired.
• Abilitytoworkindependentlyaswellaswithateamisrequired.
• Capacity to multi-task and switch between tasks fluidly while setting and adhering to deadlinesisrequired.Mustbeabletoproblemsolveandhandlemultipletaskseffectively.
• Experienceinfoodingredients,agriculture,manufacturing,orFMCGindustries preferred
• Knowledgeoflogistics,export/importprocesses,ordemandplanning 
• Abilitytoworkwithglobalcustomersandcross-functionalteams 
• Multilingualskillsareaplus 

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization. 

ofi provides employees with a comprehensive and competitive benefits package that is designed to support your career, health, and future. A Rewarding Career Awaits!    

The pay for this role ranges from $27-$31 per hour and is based on position responsibilities and geographic location. Actual pay within this range may be determined based on the candidate's experience, qualifications, and/or other determining factors.  

Comprehensive and Affordable Benefits: Coverage for you (and your eligible dependents) with plans designed for peace of mind and savings for the future. 

A Culture of Well-being: Paid Volunteer time off, access to events, resources, and learning opportunities that inspire physical, social, emotional, and financial well-being for you and your family. 

Family Support: Paid parental leave, Fertility benefits and lactation support, including milk shipping for traveling employees. 

Additional Perks That Make a Difference:   

• Vacation time from Day 1 – Your time off starts accruing immediately, growing with your tenure. 
• Paid Sick Leave –   Rest, recover, and return strong – with paid sick leave on ofi. 
• Company Paid Holidays – ofi values work-life balance and the importance of celebrating life’s special moments. 
• 401K Match on Day 1 – Invest in your future with our competitive retirement savings program. 
• Career Growth and Learning – Join a company committed to developing talent, fostering innovation, and creating meaningful opportunities. 

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: 

US-Talent.Acquisition@ofi.com

At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.