Join our team and be a part of a dynamic environment where providing exceptional customer service is at the forefront. You'll have the opportunity to make a significant impact by delivering amazing service through active listening, critical thinking, and genuine care for both customers and colleagues.
Required Skills & Qualifications
Associate Degree or a minimum of 2 years of related experience.
Strong attention to detail, organization, and ability to balance multiple tasks.
Urgency, accuracy, and mental focus in a fast-paced environment.
Proficiency with Client Office, digital workflow systems, and database management systems (e.g., SAP).
Ability to communicate effectively, build comfort with customers, and deliver exceptional service.
Prior work experience at client or in client's Industry.
Preferred Skills & Qualifications
Experience supporting DSD operations or working with independent distributors.
Familiarity with IDOC troubleshooting, integrity reporting, and order management systems.
Ability to speak/understand Spanish.
Day-to-Day Responsibilities
Deliver timely, thorough responses to phone and email inquiries from independent distributor partners, sales managers, and DSD operations personnel; maintain inquiry tracking.
Process and support DSD plant or IDP setup changes.
Initiate plant closes to ensure route orders process correctly, including accelerations as needed.
Audit transactions daily through integrity reports and correct errors.
Test, support, and implement new systems and process changes.
Build strong relationships across sales, operations, plants, and independent distributors.
Provide holiday support and Saturday coverage as needed.
Company Benefits & Culture
Opportunities for continuous learning and self-improvement.
Supportive and collaborative work environment.
Commitment to professional growth and development.
For immediate consideration please click APPLY to begin the screening process with Alex.