Fiber Glass Systems, a business under NOV is hiring!
Responsible for communicating with customer, understanding their needs and ensuring a smooth sales process. Required to build instant rapport and achieve customer satisfaction. Responsible for order placement, general sales information, product requirements, pricing and delivery coordination. Provide high levels of customer satisfaction by providing support, guidance, diligent follow up and resolution of customer inquiries or issues.
PRIMARY DUTIES & RESPONSIBILITIES
Comprehensive understanding of product line offered by Fiber Glass Systems
Basic understanding of project management and scopes
Strong ability to read and match purchase orders, quotes & order entry
Diligent follow up with customers, internal & external
Ability to follow and reinforce processes
Assist customers with questions, reporting and escalation issues
Audit compliance
Report creation
Adhere to company quality standards and corporate compliance guidelines
Other duties as assigned
EDUCATION & EXPERIENCE
1-3 years customer service or operations/planning experience
Proficiency in MS Office products
Excellent communication skills
Exceptional customer service skills
Strong time management and decision making
Ability to multi-task in a fast-paced environment
Detailed and able to prioritize independently
We offer a competitive benefits package starting first date of employment that includes: medical, dental, vision, life insurance, 401 K savins plan, paid time off, and starting at 3 weeks of vacation!