Customer Service Coordinator (Hybrid)

The Fountain Group LLC

Corning, NY

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JOB DETAILS

SALARY

SKILLS

Administrative Skills, Call Centers, Communication Skills, Conference Management, Customer Relations, Customer Support/Service, Event Management, Microsoft Office, Order Management, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Schedule Development, Telephone Skills, Time Management, Typing, Work From Home, Writing Skills

LOCATION

Corning, NY

POSTED

9 days ago

Customer Service Coordinator
Pay: $19.05/HR
• Position Type: Hybrid work model
• Work Location: Corning, NY
• Working Hours: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM
Duration:9 months

Job Summary:
The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

This is currently a hybrid role with 3 days in the office and 2 days working remotely.

Key Responsibilities:
1. Customer Support: Provide exceptional service to internal customers via phone/email/Teams
2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
5. Event Coordination: Assist department groups in planning and executing customer events.
6. Recordkeeping: Maintain accurate records of requests, orders, and communications.
7. Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.

Qualifications
Education and Experience:
o 2-year associate's degree or work experience equivalent preferred
o Customer service or call center experience preferred

Skills:
o Desire to grow strong customer service skills, including listening skills
o Strong phone and keyboarding skills and use of general office/call center equipment
o Experience with Microsoft Office suite and general call center and work order concepts and/or systems
o Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately
o Demonstrate good organizational skills, detailed oriented, punctual
o Professional, friendly, and positive approach to customers' expectations and requests
o Ability to work well under pressure and remain positive
o High level of integrity and confidentiality
o Demonstrates good interpersonal skills
o Demonstrates good written and verbal communication skills

Experience:
o Preferred: Previous experience in a call center, customer service, or administrative support role.

Adaptability:
o Ability to thrive in a fast-paced environment and respond effectively to changing priorities.

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About the Company

The Fountain Group LLC

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.thefountaingroup.com/

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