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Customer Service Coordinator I

Iconma

Corning, NY

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JOB DETAILS
SALARY
$14.76–$17.75 Per Hour
SKILLS
Administrative Skills, Call Centers, Communication Skills, Conference Management, Customer Relations, Customer Support/Service, Event Management, Health Plan, Manufacturing, Microsoft Office, Order Management, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Schedule Development, Telephone Skills, Time Management, Typing, Writing Skills
LOCATION
Corning, NY
POSTED
7 days ago
Our client, a Business Manufacturing And Supply company, is looking for a Customer Service Coordinator I for their Corning, NY/Hybrid location.
 
Responsibilities:
  • The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance.
  • The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.
  • Customer Support: Provide exceptional service internal customers via phone/email/Teams
  • Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
  • Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
  • Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
  • Event Coordination: Assist department groups in planning and executing customer events.
  • Recordkeeping: Maintain accurate records of requests, orders, and communications.
  • Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.
 
Requirements:
  • 2-years associate’s degree or work experience equivalent preferred\
  • Customer service or call center experience preferred
  • Desire to grow strong customer service skills, including listening skills
  • Strong phone and keyboarding skills and use of general office/call center equipment
  • Experience with Microsoft Office suite and general call center and work order concepts and/or systems
  • Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately
  • Demonstrate good organizational skills, detailed oriented, punctual
  • Professional, friendly, and positive approach to customers’ expectations and requests
  • Ability to work well under pressure and remain positive
  • High level of integrity and confidentiality
  • Demonstrates good interpersonal skills
  • Demonstrates good written and verbal communication skills
  • Preferred: Previous experience in a call center, customer service, or administrative support role.
  • Ability to thrive in a fast-paced environment and respond effectively to changing priorities.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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