Pay: $18 hourly
Schedule: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM; hybrid work schedule - 3 days in office / 2 days remote

Job Description:

Job Highlights

This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment. It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule. Opportunities for collaboration and professional growth are key aspects of the position.

Job Summary

The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

Key Responsibilities

1. Customer Support: Provide exceptional service to internal customers via phone, email, and Teams.

2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.

3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.

4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.

5. Event Coordination: Assist department groups in planning and executing customer events.

6. Recordkeeping: Maintain accurate records of requests, orders, and communications.

7. Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.

Qualifications

Education and Experience

• 2-year associate s degree or equivalent work experience preferred.

• Customer service, call center, or administrative support experience preferred.

Skills

• Strong customer service and active listening skills.

• Strong phone, keyboarding, and general office/call center equipment skills.

• Experience with Microsoft Office Suite and general call center and work order systems/concepts.

• Solutions-oriented with strong problem-solving skills and the ability to delegate or escalate appropriately.

• Strong organizational skills; detail-oriented and punctual.

• Professional, friendly, and positive approach to customer expectations and requests.

• Ability to work well under pressure and remain positive.

• High level of integrity and confidentiality.

• Strong interpersonal, written, and verbal communication skills.

Adaptability

• Ability to thrive in a fast-paced environment and respond effectively to changing priorities.