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Customer Service Coordinator I

ICONMA, LLC

Corning, NY

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JOB DETAILS
SALARY
$14.76–$17.75 Per Hour
SKILLS
Administrative Skills, Call Centers, Communication Skills, Conference Management, Customer Relations, Customer Support/Service, Event Management, Health Plan, Manufacturing, Microsoft Office, Order Management, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Schedule Development, Telephone Skills, Time Management, Typing, Writing Skills
LOCATION
Corning, NY
POSTED
21 days ago
Our client, a Business Manufacturing And Supply company, is looking for a Customer Service Coordinator I for their Corning, NY/Hybrid location.
 
Responsibilities:
  • The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance.
  • The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.
  • Customer Support: Provide exceptional service internal customers via phone/email/Teams
  • Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
  • Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
  • Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
  • Event Coordination: Assist department groups in planning and executing customer events.
  • Recordkeeping: Maintain accurate records of requests, orders, and communications.
  • Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.
 
Requirements:
  • 2-years associate’s degree or work experience equivalent preferred\
  • Customer service or call center experience preferred
  • Desire to grow strong customer service skills, including listening skills
  • Strong phone and keyboarding skills and use of general office/call center equipment
  • Experience with Microsoft Office suite and general call center and work order concepts and/or systems
  • Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately
  • Demonstrate good organizational skills, detailed oriented, punctual
  • Professional, friendly, and positive approach to customers’ expectations and requests
  • Ability to work well under pressure and remain positive
  • High level of integrity and confidentiality
  • Demonstrates good interpersonal skills
  • Demonstrates good written and verbal communication skills
  • Preferred: Previous experience in a call center, customer service, or administrative support role.
  • Ability to thrive in a fast-paced environment and respond effectively to changing priorities.
 
Why Should You Apply?#mcb

About the Company

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ICONMA, LLC

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