Customer Service Coordinator I

Computer Task Group, Inc

Tarboro, North Carolina

JOB DETAILS
LOCATION
Tarboro, North Carolina
POSTED
2 days ago
Description:

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I.

 

Type: Contract

Location: Tarboro, NC

Candidates must be able to commute and work onsite in Tarboro, NC.

Pay Rate: Based on experience

Work Hours: Monday-Friday, 8:00 AM - 5:00 PM

Education: High school diploma or equivalent

Description

Are you passionate about delivering exceptional customer service in a fast-paced environment? Our Fortune 500 client is seeking a Customer Service Coordinator I to serve as the primary point of contact for customers while supporting order management, case resolution, and cross-functional collaboration. This role is ideal for a customer-focused professional who thrives on solving problems, building relationships, and ensuring an outstanding customer experience.

Primary Responsibilities

  • Serve as the first point of contact for customer inquiries via phone and email.
  • Process high volumes of customer orders accurately and efficiently.
  • Manage customer cases and order inquiries using Salesforce.com.
  • Coordinate with Sales, Accounting, Product Management, Manufacturing, Distribution, Marketing, Quality, and other internal teams to resolve customer requests.
  • Provide customers with information regarding product availability, pricing, shipping, inventory, and technical inquiries.
  • Resolve routine customer issues independently while maintaining a high level of customer satisfaction.
  • Assist with customer complaint follow-up and resolution.
  • Maintain accurate customer account information, including payment, shipping, and freight details.
  • Ensure timely follow-up on all customer inquiries and requests.
  • Participate in ongoing product and technical training.

Qualifications

  • 2+ years of customer service or commercial support experience.
  • Strong customer service, communication, and problem-solving skills.
  • Experience handling high call, email, and order volumes in a fast-paced environment.
  • Proficiency with Microsoft Word, Excel, Outlook, and web-based applications.
  • Typing speed of approximately 50 WPM.
  • Excellent organizational skills with strong attention to detail.
  • Ability to prioritize multiple tasks while maintaining accuracy.
  • Ability to meet or exceed departmental performance metrics.
  • Reliable attendance and a strong work ethic.

Preferred Qualifications

  • Experience in the Life Sciences industry or a related field.
  • Experience with PeopleSoft Order Management or similar ERP systems.
  • Experience using Salesforce.com for customer case management.
  • Previous call center or high-volume customer support experience.

Soft Skills

  • Positive, professional, and customer-focused attitude.
  • Strong interpersonal and relationship-building skills.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Adaptable and comfortable working in a rapidly changing environment.
  • Dependable, reliable, and committed to delivering exceptional customer service.

Additional Information

  • No third-party resumes will be accepted.

  • Drug testing and/or other employment-related inquiries may be conducted.

  • CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors).

  • CTG is an Equal Employment Opportunity employer.

  • CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.

About Us:

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

 

About the Company

C

Computer Task Group, Inc

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1966
WEBSITE
http://www.ctg.com/