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Customer Service Coordinator I

ICONMA, LLC

Tewksbury, MA

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JOB DETAILS
SALARY
$15.64–$18.64 Per Hour
SKILLS
Biology, Call Centers, Cargo/Freight, Case Management, Communication Skills, Corrective Action, Cross-Functional, Customer Relations, Customer Support/Service, Customer/Client Research, Data Quality, Detail Oriented, Health Plan, High School Diploma, Metrics, Microsoft Excel, Microsoft Word, Order Management, Order Processing, Organizational Skills, Peoplesoft, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Salesforce.com, Shipping/Receiving, Team Player, Time Management, Writing Skills
LOCATION
Tewksbury, MA
POSTED
2 days ago
Our Client, a Business Maunufacturing and Supply company, is looking for a Customer Service Coordinator I for their Tewksbury, MA location.
 
Responsibilities:
  • Handle incoming high order volume received via phone and email.
  • Handle high volume of Case Management related to inquiries and orders in SalesForce.com
  • Interact daily with internal/external contacts using multiple systems to ensure accurate information.
  • Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
  • Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
  • Assist with complaints processed by the Complaint team. Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. Follow up with New Accounts team on necessary account set up changes.
  • Responsible for ensuring 100% followup to customers internally and externally.
  • Attend Product/Technical training as scheduled.
 
Requirements:
  • Required Education:
  • High school graduate or equivalent.
  • Preferred Years and Area of Experience:
  • 2+ years of cross functional commercial or customer service experience.
  • Required Skills:
  • Ability to handle high work volume (phone, case and order entry volume) in a fastpace environment and stay calm in face of adversity.
  • On time attendance.
  • Excellent professional verbal and written communication skills
  • Proficiency with Word, Excel, Email, Web.
  • Can type at a 50WPM average.
  • Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
  • Ability to meet or exceed Department Metrics.
  • Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.
  • Desired Experience / Qualifications / Skills:
  • Experience in the Life Science industry or related field.
  • Experience with PeopleSoft Order Management or a comparable system.
  • Experience with SalesForce.com case management.
  • Call center experience.
  • Soft Skills:
  • Ability to work independently in a team environment and easily collaborate when necessary.
  • Positive, enthusiastic and high energy.
  • Dependable, committed, reliable and high work ethic.
 
Why Should You Apply?

About the Company

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ICONMA, LLC

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