Aerospace and Defense, Business Solutions, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Interpersonal Skills, Leadership, Manufacturing, Market Segmentation, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Multitasking, Order Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Purchase Orders, Sales, Team Player, Time Management, Typing, Willing to Travel, Writing Skills
Day to Day Responsibilities:
* Responsible for error free execution of quotes, orders and other order management related activities.
* Build strong working relationships with both internal and external customers.
* Understand and execute contractual agreements.
* Coordinate order requirements through the MRP system and other business tools.
* Organize communication for internal customers to meet external customer requirements.
* Use professional telephone and written communication skills to include excellent use of grammar and sentence structure.
* Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
* Participate in training, testing, and project related activities as identified.
* Represent Company to the customer in a highly effective, professional manner.
Travel Requirements: None
Hours of work/work schedule/flex-time: 40 hours - Requires some flexibily/overtime when required based on load.
Required Education: Bachelor in BA or similar.
Preferred:
* Customer Service experience or Sales experience in a manufacturing environment.
Required Years and Area of Experience: 3-5 years Customer Service experience including handling of customer Purchase Orders/Contracts.
Required Skills:
* Self motivated performer with broad skills for potential internal career growth.
* Represent Company in a professional manner at all times; even under pressure.
* Quality and customer focused.
* Professional verbal and written communication skills.
* Effective problem solver, detail oriented.
* Demonstrate effective time management and ability to multi-task.
* Proficiency with Microsoft Tools; Outlook, Excel, Word
* Excellent typing and keyboarding skills
* Comfort with multiple complex business systems
Desired Skills:
* Basic understanding of Aerospace & Defense Industry
* Some experience working in a MRP focused manufacturing business
* Experience functioning in a diverse, fast paced environment
Soft Skills (Communication/Team/Leadership):
* Strong/effective interpersonal skills
* Team oriented
* Desire to deliver outstanding customer experience
P
Premier Staffing Solution