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Customer Service Coordinator

NextDeavor

Irvine, CA

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JOB DETAILS
SALARY
$27.87–$34.84 Per Hour
SKILLS
Accounting, Accounts Receivable, Aerospace and Defense, Billing, Credit and Collections, Customer Response, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Collection, Data Entry, Database Technology, Employee Benefits, Establish Priorities, High School Diploma, Mainframe Computer, Manufacturing, Microsoft Excel, Microsoft Word, Order Processing, Organizational Skills, Prepare Correspondence, Pricing, Problem Solving Skills, Purchase Orders, Reporting Skills, Resolve Customer Issues, Sales Management, Shipping/Receiving, Status Reports, Time Management
LOCATION
Irvine, CA
POSTED
2 days ago
Description

Customer Service Coordinator

Full-time

Irvine, CA

Exclusive confidential search - details shared with qualified applicants.

Benefits You'll Love

NextDeavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment
Become a Key Player as a Customer Service Coordinator

You will support the customer response center by maintaining customer satisfaction through timely service, account management, and coordination across internal functions. Your work ensures on-time delivery, accurate billing, and resolution of customer issues, impacting both customer retention and operational efficiency. You will collaborate closely with customers and teams such as quality, shipping, accounting, and planning.
Here's How You'll Make an Impact on the Team
  • Administer customer accounts by reviewing service and spare product requirements against purchase orders and maintenance agreements
  • Maintain regular communication with assigned accounts and respond promptly to customer service issues
  • Prepare and submit correspondence and quotations; coordinate pricing and follow up on customer questions
  • Coordinate with quality, shipping/receiving, accounting, order entry, planning, and shop personnel to resolve customer issues and prioritize requests
  • Monitor delivery status, gather shipment data, and provide status reports to customers
  • Ensure invoices are processed and support collections by monitoring account status with Accounts Receivable
  • Investigate and resolve customer complaints regarding damaged, late, or incorrect shipments; may offer limited discounts
Here's What You'll Need to Be Successful in This Role
  • High school diploma or equivalent
  • Industry experience in manufacturing or aerospace
  • Excellent customer service and data entry skills
  • Strong organizational skills and ability to manage workload and meet deadlines
  • Proficiency with Microsoft Word and Excel; experience with databases and mainframe systems
  • Ability to problem-solve, take initiative, and learn quickly
Pay Range

$27.87 - $34.84/hour
Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

Apply with Pioneers here

Pay Range

$27.87 Hourly to $34.84 Hourly

About the Company

N

NextDeavor

NextDeavor offers a conscious approach to recruitment. We pride ourselves for our innovative selection and matching methods. Our core values are reflected in our culture; grounded in integrity, clarity, flexibility and cohesion. With this combination NextDeavor’s vision provides a collaborative solution to understanding talent and enriching human capital. Our approach brings a new dimension to the recruitment arena as organizations accurately match and select candidates based on their skills and cultural compatibility. While candidates are able to actively transition towards more engaging careers that fully utilize their skill set and allow for their professional development.

We are a forerunner in the recruitment world providing an algorithmically automated platform that simplifies the recruitment process while reducing overheads and increasing retention rates. With our specialized artificial intelligence platform, we are able to uncover new candidates, scaling the sourcing efforts of any talent acquisition team. NextDeavor matches technological advancements with meaningful candidate selection based on personality, job preferences and the ability for candidates to blend and enhance team dynamics.

The powerful dynamic of artificial intelligent technology interfaced with recruitment needs, means NextDeavor aligns talent, skills and culture seamlessly

COMPANY SIZE
1 to 9 employees
INDUSTRY
Other/Not Classified

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