Customer Service Coordinator

Company Perks & Benefits

• $23.00 - $28.00 per hour DOE
• $500 employment bonus after 6 months and $500 employment bonus after 12 months of employment
• $500 60-day sign-on bonus
• Up to 128 hours of Paid Time Off Annually to start (13 days)
• 9 Paid Holidays Annually
• Medical, Dental, and Vision Benefits
• 401(k) with Employer match
• Apply today!

Job Description

This position coordinates and supports customer service operations, with responsibilities aligned to the consolidation of Coca-Cola and Hawaii Odom Beer, Wine, and Spirits. It serves as a primary point of contact for both internal and external customers, providing timely and accurate information to strengthen and maintain positive business relationships. The role assists in resolving customer and operational issues while contributing to the development of effective, long-term solutions. Additionally, it maintains consistent communication with the Customer Service - Lead and/or Sr. Administration Manager regarding process improvements, operational updates, and daily activities.

Essential Duties & Responsibilities include but are not limited to:

• Provides support primarily for the Sales Team.
• Provide customer service to internal and external customers.
• Process and schedule orders according to customer's delivery schedule.
• Confirm orders submitted by the Sales Team for accuracy.
• Perform the End of Day process and communicate with the Transport Team.
• Reviews customer invoices for pricing accuracy.
• Process new customer accounts and update existing customer accounts accordingly.
• Provides continual evaluation of processes and procedures, suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Communicates with management, front-line employees and customers by telephone or in person to provide information about invoices, payments or to obtain details of complaints.
• Refers unresolved customer grievances to designated departments for further investigation.
• Generate and prepare various sales related reports using Microsoft Excel and Encompass.
• Interact daily with employees and management.
• Assist with day-to-day clerical activities (filing, scheduling, mail distribution, etc.).
• Other duties as assigned.

Job Requirements

• Beverage distribution support experience a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, etc.) Knowledge of Encompass System and Microsoft SharePoint a plus.
• Excellent communications skills, both written and verbal.
• Must be able to analyze data and compile statistical information for use in presentations and to monitor/highlight trends affecting day-to-day operations.
• Must be detail oriented, with problem solving ability, and strong organization skills.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and uses hands and fingers to operate a keyboard, mouse, telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

• This job will be performed at the Kapolei, HI office
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate.

Notice: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

The Odom Corporation offers competitive wages, medical and dental benefits, 401k plan, and much more! Background/Drug Screen. EOE.