Customer Service Coordinator

Job Description:

Now hiring for a Customer Service Coordinator

Location: City Of Industry, CA

Pay Rate: $18.50 - $20.50 per hour

Schedule: Monday-Friday, 8:00 am-5:00 pm

Problem Solver? Listener? You'll Fit Right In

Looking for Customer Service Coordinator jobs in City Of Industry where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Manage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate technician or internal team.
• Collect and document essential customer information, including serial numbers, contact details, and a summary of the issue.
• Enter and manage service claims in HubSpot CRM, ensuring accuracy and timely updates.
• Follow up on open claims and provide customers with updates until resolution is reached.
• Monitor and respond to incoming emails, ensuring all communication is timely and professional.
• Conduct follow-up calls and surveys after installations or service visits to gather customer feedback.
• Process service claims and orders, ensuring timely closure of claims, escalating delays when necessary.
• Make and manage a high volume of calls while maintaining professionalism and customer focus.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Coordinator.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.
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Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Communication through Email & text is top tier." Staffmark Associate

Your next customer service paycheck starts here - Apply today.

What You Will Do

As a Customer Service Coordinator you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

• Manage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate technician or internal team.
• Collect and document essential customer information, including serial numbers, contact details, and a summary of the issue.
• Enter and manage service claims in HubSpot CRM, ensuring accuracy and timely updates.
• Follow up on open claims and provide customers with updates until resolution is reached.
• Monitor and respond to incoming emails, ensuring all communication is timely and professional.
• Conduct follow-up calls and surveys after installations or service visits to gather customer feedback.
• Process service claims and orders ensuring timely closure of claims, escalating delays when necessary.
• Make and manage a high volume of calls while maintaining professionalism and customer focus.

The Customer Service Coordinator plays a key role in building customer confidence through responsive communication and dependable support. This position requires professionalism, patience, and the ability to manage customer interactions with courtesy and efficiency.

Successful Customer Service Coordinator candidates maintain accurate information, communicate effectively, and work collaboratively to resolve customer concerns. Strong organizational skills help support consistent service quality.

This profession is ideal for individuals who enjoy serving others while contributing to business success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.