Customer Service Coordinator

Dunham-Bush USA Inc

Leisure City, FL

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JOB DETAILS

SKILLS

Administrative Skills, Billing, Calendar Management, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Data Quality, Detail Oriented, Documentation, Event Management, HVAC, Identify Issues, Logistics, Maintenance - HVAC, Maintenance Services, Manufacturing, Order Processing, Organizational Skills, Post-Sales, Resolve Customer Issues, Revenue/Sales Reporting, Sales, Sales Cycle, Sales Presentation, Sales Support, Status Reports, Systems Maintenance, Team Player, Time Management, Track Customer Issues, Trade Shows

LOCATION

Leisure City, FL

POSTED

Today

General Summary The Sales Customer Service Representative will provide frontline support to customers and the sales team by handling inquiries, processing orders, and ensuring customer satisfaction throughout the sales cycle. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with sales, engineering, and operations teams. The successful candidate will act as a key point of contact for customers, managing all aspects of the customer experience including scheduling meetings, coordinating factory tours, and arranging lunches and hospitality for visiting customers. This role also supports the sales team in planning and executing events for sales representatives. The successful candidate will assist with product information, quotations, and post-sales support to enhance the overall customer experience in the HVAC manufacturing industry. Key Duties/Responsibilities Respond to customer inquiries via phone, email, or in-person, providing timely and accurate information on HVAC products and services. Assist the sales team with order processing, quotations, and documentation. Coordinate with engineering and production teams to confirm lead times, product availability, and technical specifications. Maintain customer records, track orders, and update CRM systems to ensure accuracy of data. Support customers with after-sales needs, including warranty claims, service requests, and troubleshooting coordination. Prepare and distribute sales reports, order status updates, and related documentation. Assist in organizing sales presentations, trade shows, and customer meetings as needed. Schedule and coordinate customer visits, including agendas, meeting logistics, and factory tours of the Homestead facility. Arrange lunches, hospitality, and other accommodations for customers and visitors during on-site meetings and tours. Support the planning and execution of events for sales representatives, including logistics, venue coordination, and materials. Handle administrative tasks such as filing, invoicing support, and correspondence. Communicate proactively with customers to resolve issues and ensure high levels of satisfaction. Any other duties as assigned by a supervisor. PI3a55cfc16151-25448-411391875c143e31-5e48-4549-b638-05792d185386

About the Company

Dunham-Bush USA Inc

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