Customer Service Coordinator

Customer Service Coordinator

Our Company: Advantage Metal Products is rapidly growing and proudly celebrating over 35 years in business. We are in Livermore, CA and have a large-scale production facility with cutting edge sheet metal and machining technology. Our team is filled with fun, passionate, hard-working, and intelligent people. We’re an enthusiastic group that is willing to do whatever it takes to get the job done with high quality and timely output as the top priority. We’re very proud of what we’ve built and humble every day striving to build the best products and support our staff and customers the best way we can! We build advanced mechanical solutions for human life and world security!

Our Mission- Advantage Metal Product’s dedicated team manufactures precision metal products and offers value-add services. We deliver innovative solutions for our customers success. Our mission is to develop and build the best quality components enabling our customers to deliver superior product solutions.

Our Core Values:

· Innovative

· Communication

· Precision

· Commitment

· Teamwork

JOIN OUR TEAM!

JOB SUMMARY:

We are looking for a Customer Service Coordinator that can assist our Customer Service & Program Manager in day to day functions as well as support and maintain the performance of AMP’s Key accounts. This position works closely with the expediting and operations teams.

ROLE & RESPONSIBILITIES:

• Manage all aspects of Order Entry into ERP system.
• Review incoming customer purchase orders for accuracy per quote provided.
• Forward and timely follow-up on incomplete orders with customer for further processing.
• Maintain and update accurate ship dates, quantities, costs, and descriptions on purchase orders.
• Update Procurement and Planning team regarding new orders, changes to existing orders, cancellation requests, and delivery dates daily.
• Daily interface with Production Manager or Expeditor to track customer expedites.
• Promptly returns customer phone calls, ensures timely follow-up within 24 hours.
• Generate weekly open order reports to customers as needed.
• Filing, scanning, work orders and other administrative tasks
• Other tasks assigned by supervisor on an as needed basis.

JOB KNOWLEDGE, SKILL, & ABILITY:

• Strong organizational skills with the ability to prioritize workload and meet deadlines.
• Work efficiently with minimal supervision in a high paced environment.
• Must be able to speak, read, write, and understand English. Bilingual in Spanish is a plus.
• Strong communication skills, both verbal and written.

· Proficient with Outlook, MS Excel, MS Word, and Access.

· 1-2 years’ experience in a customer service-oriented environment required.

· Familiarity with an ERP Tracking system a plus

EDUCATION:

• College Degree preferred but not required.
• Any other combination of education, training or experience that provides the required knowledge, skills, and abilities, is also acceptable.

PAY AND COMPENSATION:

Base Compensation: Based on experience $24/hr - $29/hr

Benefits: Medical, Dental, Vision, 401(k) offered, Vacation, Sick Leave, Paid Birthday, Life Insurance,

Company Events.

*Advantage Metal Products is an Equal Opportunity Employer

Advantage Metal Products is rapidly growing and proudly celebrating 36 years in business. We are located in Livermore, CA and have a large-scale production facility with cutting edge sheet metal technology, machining technology, and systems. We build advanced mechanical solutions for human life and world security.
Our 120+ team is filled with fun, passionate, hard-working, and intelligent people. We’re an enthusiastic group that is willing to do whatever it takes to get the job done with structured process, high quality, and timely output. We’re very proud of what we’ve built and humble every day striving to manufacture the best products while supporting our staff and customers the best way we can. Strategically partnering with our customers is top priority.