This role is responsible for providing exceptional support to customers and internal teams by accurately entering and managing order-related data in a fast-paced contract manufacturing environment. This role serves as a critical link between clients, production, and supply chain teams, ensuring timely and accurate order processing, documentation, and communication.
Hourly Wage: $24/hr
Key Responsibilities:
Order Processing & Data Entry: Accurately enter customer orders, revisions, and specifications into Elements Connect. Review purchase orders for completeness, pricing accuracy and lead times. Maintain accurate and up-to-date records of orders, customer information, and related documentation within internal systems.
Customer Communication: Serve as a point of contact for customer inquiries regarding order status, lead times, and shipment schedules. Provide timely responses via email and phone, maintaining a professional and courteous tone. Coordinate with production, planning, and shipping teams to meet customer delivery requirements.
Internal Coordination: Collaborate with cross-functional teams including production, QA, and logistics to resolve order-related issues or discrepancies. Monitor open orders and proactively follow up to ensure timely fulfillment. Work with Inventory teams to provide accurate reports each month to deliver to customers.
Compliance & Documentation: Ensure all data entry complies with company SOPs and industry regulations. Help maintain accurate and audit-ready records for quality assurance and customer compliance. Support quality documentation processes related to customer complaints or returns, if needed.