Computer Skills, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, ERP (Enterprise Resource Planning), Food Safety, GMP (Good Manufacturing Practices), High School Diploma, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Order Processing, Organizational Skills, Policy Development, Telephone Skills, Time Management
Hamilton Connections is seeking candidates for a customer service coordinator position at a company in New Milford CT. This is a temp-to-hire position.
The customer service coordinator interacts with external and internal customers to process orders and answer/resolve inquiries about processing orders, products and services.
The hours are 8:15 a.m.-5 p.m., Monday-Friday. The salary is $20 an hour.
Job Responsibilities:
- Process customer orders according to their specific requirements and the established company policies
- Handle in house questions or issues between customer service and all other functional areas
- Receive customer concerns to resolve or communicate to other appropriate areas for resolution
- Appropriately record details of customer transactions or interactions
- Observe utmost confidentiality in all interactions with manager, peers and customers
- Maintain positive and professional relationships with customers and all internal staff
- Understand and follow all company policies
- Other duties and projects as assigned
Job Requirements:
- High school diploma or equivalent
- 1 year of related customer service experience
- Proficiency with computers including the Microsoft Office suite of applications (Excel, Word, PowerPoint)
- Knowledge of ERP or order-entry systems
- Time management skills and the ability to manage multiple tasks simultaneously
- Excellent phone skills and the ability to handle problems adeptly and leave customers satisfied
- Familiarity with Good Manufacturing Practices (GMP) is preferred
- Familiarity with Food Safety and Defense / HAACP is preferred
- Able to pass pre-employment screenings