Hamilton Connections is seeking candidates for a customer service coordinator position at a company in New Milford CT. This is a temp-to-hire position.
The customer service coordinator interacts with external and internal customers to process orders and answer/resolve inquiries about processing orders, products and services.
The hours are 8:15 a.m.-5 p.m., Monday-Friday. The salary is $20 an hour.
Job Responsibilities:
Process customer orders according to their specific requirements and the established company policies
Handle in house questions or issues between customer service and all other functional areas
Receive customer concerns to resolve or communicate to other appropriate areas for resolution
Appropriately record details of customer transactions or interactions
Observe utmost confidentiality in all interactions with manager, peers and customers
Maintain positive and professional relationships with customers and all internal staff
Understand and follow all company policies
Other duties and projects as assigned
Job Requirements:
High school diploma or equivalent
1 year of related customer service experience
Proficiency with computers including the Microsoft Office suite of applications (Excel, Word, PowerPoint)
Knowledge of ERP or order-entry systems
Time management skills and the ability to manage multiple tasks simultaneously
Excellent phone skills and the ability to handle problems adeptly and leave customers satisfied
Familiarity with Good Manufacturing Practices (GMP) is preferred
Familiarity with Food Safety and Defense / HAACP is preferred
Able to pass pre-employment screenings
Numbers & Facts
Location
New Milford, CT
Skills
Computer Skillsunmatched
Corporate Policiesunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
ERP (Enterprise Resource Planning)unmatched
Food Safetyunmatched
GMP (Good Manufacturing Practices)unmatched
High School Diplomaunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Order Processingunmatched
Organizational Skillsunmatched
Policy Developmentunmatched
Telephone Skillsunmatched
Time Managementunmatched
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