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Customer Service Coordinator

Jaguar Land Rover Northfield
  • Northfield, Illinois
    2 days ago

    Job Description

    Fields Jaguar Land Rover Northfield is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

    Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.https://fieldsautogroup.hireology.careers/

    What We Offer

    Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and Wellness, Saturday Lunches, Discounts on products and services; Sundays off.

    Responsibilities:

    • Meet and greet customers professionally in-person & on the phone
    • Create and set appointments for service 
    • Provide basic information to callers who have general inquiries
    • Handle customer complaints with integrity and poise
    • Provide general administrative and clerical support, including mailing, scanning, faxing, and copying
    • Maintain office supplies for a specific location

    Qualifications:

    • Must be available to work every Saturday
    • Excellent communication and organizational skills
    • Experience using Microsoft Office suite
    • Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously
    • Must be willing to submit to a drug screen & background check

    Numbers & Facts

    LocationNorthfield, Illinois

    Skills

    • Administrative Skillsunmatched
    • Background Investigationunmatched
    • Communication Skillsunmatched
    • Customer Experienceunmatched
    • Customer Support/Serviceunmatched
    • Microsoft Officeunmatched
    • Multitaskingunmatched
    • Organizational Skillsunmatched
    • Photocopyunmatched
    • Resolve Customer Issuesunmatched
    • Standards Developmentunmatched
    • Team Playerunmatched

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