Customer Service Coordinator (NY, East Aurora)

LSI is looking for a Customer Service Coordinator to join our team as our go-to Back-Up Front Desk Coordinator and Customer Service support specialist. In this role, you'll split your time between two important functions: stepping in to cover front desk operations when needed, and supporting our Customer Service team with order processing, sales forecasting, and pricing administration. You'll be a key point of contact for customers, visitors, and coworkers alike - so a warm, professional presence and top-notch communication skills are a must.

What You'll Do

• Serve as primary backup for the front desk - answering and routing calls, greeting visitors, managing mail, and coordinating catering for meetings and events
• Accurately process customer sales orders to keep fulfillment on track
• Support our growing volume of inter-company orders (including PCB and machine shop orders), coordinating closely with internal teams
• Maintain and update the weekly sales forecast
• Monitor and manage the shared sales inbox, routing inquiries to the right people quickly
• Keep our price matrix accurate and up to date for sales and quoting
• Bring reliability and punctuality to a role our customers count on
• Work confidently within SOX/404 audit control guidelines as they apply to your tasks
• Handle challenges - internal or external - with professionalism and a team-first attitude

What We're Looking For

• High School Diploma or GED required; a related college degree is a plus
• Excellent written and verbal communication skills
• Strong organizational skills and the ability to juggle multiple priorities
• Comfort with basic computer programs; experience with Microsoft Office, FileMaker Pro, or MRP software (e.g., Intuitive) a plus
• Prior experience in inside sales or customer service preferred

Why You'll Enjoy Working Here:

• Flexibility that works: 9/80 schedule with every other Friday off
• Culture of Balance & Growth - We believe in creating space for life outside of work while offering constant opportunities to sharpen your skills and grow your career.
• Impact You Can See - Our designs will fly. Literally. Work on real products for real aircraft used around the world.

Work Authorization/Security Clearance

Due to federal contract obligations, this position may involve access to items subject to U.S. export-control laws. Employment is contingent upon the employee's authorization to access such items under applicable law. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary.

Compensation & Benefits:

Hourly pay range: $24.00 - $27.50/hour, influenced by several factors including experience, skill set, education, certifications, market conditions, and business needs.

Competitive rewards: Benefits start the first of the month after hire, quarterly bonus tied to company profitability, 401(k) with 3% company contribution, Employee Stock Purchase Plan, paid holidays (including a full Christmas week shutdown), and comprehensive health/vision/dental coverage.

Ready to Soar? Apply Today! If this sounds like the role for you, take the next step and join us in shaping technologies that touch the sky.

Additional Considerations:

• An offer of employment is contingent on successfully passing a drug test and background check
• Ability to read, write and comprehend simple instructions and correspondence.
• While performing the duties of this job, the employee is continually required to stand, walk, sit, use hands and arms to pull handles and push buttons and reach objects. Requirements may also include repetitive motions, climbing, balancing, stooping, bending, reaching, kneeling, crouching or crawling.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Astronics LSI is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail LSINY.jobs@astronics.com; or call: 716-655-0800. We will make a determination on your request for reasonable accommodation on a case-by-case basis.