The Customer Service Coordinator is the first point of contact for jobseekers, providing high-quality support via phone, email, and in person.
They assist with virtual service navigation, direct individuals to workforce programs, and help access career resources and employment opportunities.
Responsibilities include answering inquiries, scheduling appointments, maintaining accurate records, and referring complex questions to specialized units.
They identify customer needs through active listening, provide professional guidance, follow up to ensure satisfaction, and support outreach efforts.
Qualifications include a bachelor's degree or equivalent experience, comfort with long phone interactions, proficiency with virtual platforms, strong communication skills, and reliable transportation.