Biomedical Equipment, Calendar Management, Customer Relations, Customer Support/Service, Documentation, Equipment Maintenance/Repair, Healthcare, Hospital, Leadership, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Organizational Skills, Preventative Maintenance, Project/Program Coordination, Schedule Development, Service Delivery, Travel Planning, Up-Selling
Customer Success Coordinator
Technical Life Care Medical Company is a trusted provider of biomedical equipment repair and maintenance. We are growing and looking for a Customer Success Coordinator to join our team and help us deliver top-tier service to hospitals, clinics, and healthcarefacilities.
Position Summary
We are seeking an experienced Customer Success Coordinator to support customer relationships, scheduling, and service operations. This mid-level, in-office role requires strong judgment, responsiveness, and the ability to manage complex coordination independently in a fast-paced environment.
Key Responsibilities
- Independently manage complex scheduling and coordination using Outlook calendars
- Serve as a primary customer point of contact, providing proactive outreach and follow-up
- Coordinate service projects, preventive maintenance schedules, and internal resources
- Arrange technician travel including airfare, hotels, and itineraries
- Identify and recommend additional services or upsell opportunities based on customer needs
- Maintain accurate documentation and professional communication via email and Microsoft Teams
- Collaborate closely with technicians, operations, and leadership to ensure service delivery
Qualifications
- 3+ years of experience in customer success, scheduling, operations, or coordination roles
- Strong background in high-volume scheduling and customer communication
- Proven ability to work independently and manage shifting priorities
- High level of organization, accuracy, and responsiveness
- Proficiency in Microsoft 365 (Outlook, Teams, Excel, Word)
- Comfortable working with technology and adapting to new systems
- Experience coordinating travel arrangements preferred
Work Location
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Technical Life Care Medical