Customer Service Coordinator

About The Role

As a Customer Service Coordinator in our Service department, you will play a key role in delivering an exceptional client experience in a high-volume medical aesthetics environment. This salaried, full-time position is responsible for coordinating day-to-day client interactions, ensuring efficient scheduling, and serving as a primary point of contact for providers, clinical trainers and field engineers. You will balance professionalism and empathy while managing a fast-paced workflow, supporting both clinical and administrative teams to maintain a smooth, welcoming, and compliant practice.

What You'll Do

• Coordinate scheduling of installations, repairs, preventative maintenance, and clinical training across Acclaro Medical’s device portfolio
• Manage calendars and logistics for field service engineers and clinical trainers
• Respond to customer inquiries via phone and email in a timely, professional, and solutions-focused manner
• Maintain accurate and detailed records in Salesforce CRM, including service history, preventative maintenance schedules, service agreements, and training documentation
• Ensure proper inventory management and coordination for planned maintenance and service calls
• Support escalation and resolution of technical and service-related issues in collaboration with internal departments
• Provide proactive customer updates and ensure all stakeholders are informed of timelines and next steps
• Act as the internal point of contact for coordination across sales, clinical, service, and logistics teams
• Support cross-functional efforts to improve service workflows and overall customer satisfaction

Qualifications

• Bachelor’s Degree strongly preferred
• Minimum of 4 years of experience in a coordination or technical support role, preferably in the healthcare or medical device industry
• Strong organizational and problem-solving skills with proven attention to detail
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Hands-on experience with Salesforce CRM is preferred
• Excellent communication skills, both verbal and written
• Ability to multi-task and prioritize in a high-volume, fast-paced environment
• Demonstrated ability to work cross-functionally and independently
• Strong interpersonal skills with a customer-first mindset
• Flexible availability, with occasional evening or weekend hours as needed