Our client, a Business Manufacturing and Supply company, is looking for a Customer Service Coordinator for their Tewksbury, MA location.
Responsibilities:
Handle incoming high order volume received via phone and email.
Handle high volume of Case Management related to inquiries and orders in SalesForce.com
Interact daily with internal/external contacts using multiple systems to ensure accurate information.
Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
Assist with complaints processed by the Complaint team. -Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. -Follow up with New Accounts team on necessary account set up changes.
Responsible for ensuring 100% follow-up to customers internally and externally.
Attend Product/Technical training as scheduled.
Requirements:
High school graduate or equivalent.
2+ years of cross functional commercial or customer service experience.
Ability to handle high work volume (phone, case and order entry volume) in a fast-paced environment and stay calm in face of adversity.
On time attendance.
Excellent professional verbal and written communication skills
Proficiency with Word, Excel, E-mail, Web.
Can type at a 50-WPM average.
Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
Ability to meet or exceed Department Metrics.
Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.
Experience in the Life Science industry or related field.
Experience with PeopleSoft Order Management or a comparable system.
Experience with SalesForce.com case management.
Call center experience.
Ability to work independently in a team environment and easily collaborate when necessary.
Positive, enthusiastic and high energy.
Dependable, committed, reliable and high work ethic.