Customer Service Coordinator

The Fountain Group LLC

Tewksbury, MA

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JOB DETAILS

SALARY

$16–$20 Per Hour

SKILLS

Accounting, Biology, Call Centers, Cargo/Freight, Case Management, Communication Skills, Corporate Policies, Corrective Action, Cross-Functional, Customer Relations, Customer Support/Service, Customer/Client Research, Data Quality, Detail Oriented, Distribution Services, Distribution Warehousing, High School Diploma, Identify Issues, Manufacturing Management, Marketing, Metrics, Microsoft Excel, Microsoft Word, Multitasking, Negotiation Skills, Order Management, Order Processing, Organizational Skills, Peoplesoft, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Quality Control, Sales, Salesforce.com, Shipping/Receiving, Team Player, Time Management, Writing Skills

LOCATION

Tewksbury, MA

POSTED

2 days ago

Customer Service Coordinator
Pay: $16-20/hr
Duration: 6 months anticipated assignment, possibility of extension based on demand
Schedule: Monday - Friday, 8 hour/day, 9:30am - 6:00pm
Location: Onsite in Tewksbury, MA

** Preferred experience is 2 years customer service call center experience. Candidates need ability to multi-task with computers.

Scope of Position:
In this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of Corning Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support.

We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met.

You will perform the full scope of customer service tasks including problem solving, trouble shooting, negotiating and cultivating excellent relationships with customers and co-workers. It will be expected that you will have a full understanding of department and company procedures and policies and the ability to promote Corning Life Sciences image in a positive manner and to led by example.

Day to Day Responsibilities:

Handle incoming high order volume received via phone and email.
Handle high volume of Case Management related to inquiries and orders in SalesForce.com
Interact daily with internal/external contacts using multiple systems to ensure accurate information.
Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
Assist with complaints processed by the Complaint team.
Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile.
Follow up with New Accounts team on necessary account set up changes.
Responsible for ensuring 100% follow-up to customers internally and externally.
Attend Product/Technical training as scheduled.

Qualifications::

High school graduate or equivalent.
1+ years of cross functional commercial or customer service experience.
Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity.
On time attendance.
Excellent professional verbal and written communication skills
Proficiency with Word, Excel, E-mail, Web.
Can type at a 50-WPM average.
Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
Ability to meet or exceed Department Metrics.
Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.

Preferred Skills:

Experience in the Life Science industry or related field.
Experience with PeopleSoft Order Management or a comparable system.
Experience with SalesForce.com case management.
Call center experience.

Soft Skills:

Ability to work independently in a team environment and easily collaborate when necessary.
Positive, enthusiastic and high energy.
Dependable, committed, reliable and high work ethic.

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About the Company

The Fountain Group LLC

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.thefountaingroup.com/

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