Job Description
Our client, a Business Manufacturing and Supply company, is looking for a Customer Service Coordinator for their Tewksbury, MA location.
Responsibilities:
Requirements:
Why Should You Apply?
#mcb
Responsibilities:
- Handle incoming high order volume received via phone and email.
- Handle high volume of Case Management related to inquiries and orders in SalesForce.com
- Interact daily with internal/external contacts using multiple systems to ensure accurate information.
- Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
- Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
- Assist with complaints processed by the Complaint team. -Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. -Follow up with New Accounts team on necessary account set up changes.
- Responsible for ensuring 100% follow-up to customers internally and externally.
- Attend Product/Technical training as scheduled.
Requirements:
- High school graduate or equivalent.
- 2+ years of cross functional commercial or customer service experience.
- Ability to handle high work volume (phone, case and order entry volume) in a fast-paced environment and stay calm in face of adversity.
- On time attendance.
- Excellent professional verbal and written communication skills
- Proficiency with Word, Excel, E-mail, Web.
- Can type at a 50-WPM average.
- Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
- Ability to meet or exceed Department Metrics.
- Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.
- Experience in the Life Science industry or related field.
- Experience with PeopleSoft Order Management or a comparable system.
- Experience with SalesForce.com case management.
- Call center experience.
- Ability to work independently in a team environment and easily collaborate when necessary.
- Positive, enthusiastic and high energy.
- Dependable, committed, reliable and high work ethic.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
#mcb
Numbers & Facts
| Location | Tewksbury, MA |
| Industry | Management Consulting Services |
| Salary | $15.64–$18.64 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Biologyunmatched
- Call Centersunmatched
- Cargo/Freightunmatched
- Case Managementunmatched
- Communication Skillsunmatched
- Corrective Actionunmatched
- Cross-Functionalunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Data Qualityunmatched
- Detail Orientedunmatched
- Health Planunmatched
- High School Diplomaunmatched
- Manufacturingunmatched
- Metricsunmatched
- Microsoft Excelunmatched
- Microsoft Wordunmatched
- Order Managementunmatched
- Order Processingunmatched
- Organizational Skillsunmatched
- Peoplesoftunmatched
- Presentation/Verbal Skillsunmatched
- Pricingunmatched
- Problem Solving Skillsunmatched
- Salesforce.comunmatched
- Shipping/Receivingunmatched
- Team Playerunmatched
- Time Managementunmatched
- Writing Skillsunmatched
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