Job Description
Customer Service Coordinator | Thursday - Monday | 10:00 PM - 6:30 AM (Overnight Shift)
Job ID
288734
Posted
28-Jul-2026
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service, Engineering/Maintenance
Location(s)
Greenville - Texas - United States of America
Customer Service Coordinator (Temporary)
Location: Greenville, TX (Onsite)
Schedule: Thursday - Monday | 10:00 PM - 6:30 AM (Overnight Shift)
Pay Rate: $17.75 per hour
Employment Type: Temporary
About the Role
CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX.
In this role, you will serve as the primary point of contact for facility-related service requests, helping ensure timely issue resolution and exceptional customer support. You'll work closely with vendors, field technicians, and internal teams to coordinate service delivery, manage work orders, monitor facility systems, and maintain accurate records.
This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service. As part of CBRE's Facilities Management team, you'll play an important role in supporting daily operations and helping maintain a best-in-class customer experience.
This is a fully onsite temporary overnight position located in Greenville, TX.
What You'll Do
- Respond to incoming customer inquiries and facility-related service requests via phone, email, and service management systems.
- Monitor facility systems and alarm notifications, following established procedures and escalation guidelines.
- Create, track, and manage service tickets within designated systems.
- Dispatch work orders and service requests to vendors for timely completion.
- Run daily operational reports to assist field teams with troubleshooting and alarm validation.
- Communicate effectively with customers, vendors, and internal stakeholders regarding work order status and updates.
- Maintain accurate records within CMMS and other service management systems.
- Support departmental communication initiatives and distribute service-related updates.
- Assist with onboarding and training new team members on systems, processes, and customer service procedures.
- Deliver exceptional customer service while ensuring accuracy, professionalism, and attention to detail.
What You'll Need
- High School Diploma or GED required.
- Minimum of 2 years of customer service, administrative support, call center, dispatching, or related experience.
- Strong communication and interpersonal skills.
- Ability to troubleshoot routine issues and exercise sound judgment when resolving customer concerns.
- Intermediate proficiency with Microsoft Office Suite.
- Experience working with ticketing systems, CMMS platforms, or service management software preferred.
- Ability to type approximately 45-50 words per minute.
- Strong organizational skills with the ability to multitask and prioritize responsibilities.
- Ability to work independently during overnight hours while maintaining a high standard of customer service.
- Ability to interpret instructions, correspondence, and operational procedures accurately.
Why CBRE?
At CBRE, you'll join the world's leading commercial real estate services and facilities management company. We are committed to creating exceptional workplace experiences for our clients while providing meaningful career opportunities for our people.
What You'll Enjoy
Competitive Pay at $17.75 per hour
Stable Overnight Schedule
Opportunity to Support a Major Telecommunications Client
Dynamic, Fast-Paced Operations Environment
Collaborative Team Culture
Professional Development and Training Opportunities
A Culture Built on Respect, Integrity, Service, and Excellence
Potential Career Growth Within a Global Organization
Disclaimers
This position supports a major telecommunications client.
This is a temporary onsite overnight opportunity located in Greenville, TX.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
CBRE is unable to provide sponsorship for this position at this time.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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Numbers & Facts
| Location | Greenville, TX |
| Industry | Real Estate/Property Management |
| Company Size | 10,000 employees or more |
| Year Founded | 1906 |
| Website | http://www.cbre.com/ |
About Company
CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees (excluding affiliates), and serves real estate owners, investors and occupiers through more than 400 offices (excluding affiliates) worldwide. CBRE offers strategic advice and execution for property sales and leasing; corporate services; property, facilities and project management; mortgage banking; appraisal and valuation; development services; investment management; and research and consulting.
As an employee at CBRE, you have the freedom to make your own path. Your career is in your own hands; there’s no need to wait to be shown the way. "It’s about how well you perform, not just how long you’ve worked here and you're encouraged to take intelligent risks and explore new ideas and innovations. Our scale gives you mobility and a broader choice of opportunities. You'll always have a team behind you.