Customer Service Coordinator

Michael Page International

Troy, MI

JOB DETAILS
SALARY
$60,000–$70,000 Per Year
JOB TYPE
Full-time
SKILLS
Analysis Skills, Automotive Industry, Automotive Manufacturing, Claims Management, Communication Skills, Contract Management, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Document Management, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), MPI, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Online Communications, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Purchasing/Procurement, Sales, Sales Analysis, Sales Forecasting, Shipping/Receiving, State Laws and Regulations, Support Documentation, Time Management, Time Tracking, Warehousing, Writing Skills
LOCATION
Troy, MI
POSTED
4 days ago
A leading global automotive manufacturer in Troy, MI is looking for a Customer Service Coordinator to lead on order creation through to final delivery, maintaining excellent customer communications and satisfaction. Working collaboratively with Procurement, Warehouse and Production, the Customer Service Coordinator will quick to react and solve arising problems with a solutions focused approach, ensuring on time delivery.Client DetailsOur client is a leading global automotive manufacturer with a strong presence in the luxury automotive sector.DescriptionManage Customer Orders through internal systems, EDI and e-mail, ensuring that parts are delivered on time to the final customers.Liaise with Planning, Production and Procurement to ensure of on time delivery.Monitor customer orders from the first release through the final delivery.Create customer sale orders.Day to day use of customer portals, managing communications or claims.Support Controlling with documentation related to special transports costs, rebates and price adjustments.Constantly update Customer Sales Data (price lists, contracts and agreements).Monitor supplier's shipping schedules and arrival at the warehouse.Analysis of sales reports and forecasting.ProfileThe successful Customer Service Coordinator will have:2-3 years of experience in Customer ServiceProactive and takes initiative to solve issues within a timely manner.Works collaboratively with different colleagues and departments, as well as operating autonomously.Excellent communications skills, both written and verbal.ERP system knowledge.Microsoft Office (Excel, Power Point).Job OfferFull time contract.Hybrid in Troy, MI.Compensation up to $70,000.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

About the Company

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Michael Page International

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job. In Canada, we focus on recruiting for the following areas: Banking and financial services Digital and e-commerce Engineering and manufacturing Finance and accounting Human resources Information technology Marketing Oil and gas Procurement and supply chain Property and construction Sales An Established Brand The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry. A Market Leader The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world. Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.michaelpage.ca/