Analysis Skills, Automotive Industry, Automotive Manufacturing, Claims Management, Communication Skills, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Document Management, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Online Communications, Order Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Purchasing/Procurement, Sales, Sales Analysis, Sales Forecasting, Shipping/Receiving, Support Documentation, Time Management, Warehousing, Writing Skills
A leading global automotive manufacturer in Troy, MI is looking for a Customer Service Coordinator to lead on order creation through to final delivery, maintaining excellent customer communications and satisfaction. Working collaboratively with Procurement, Warehouse and Production, the Customer Service Coordinator will quick to react and solve arising problems with a solutions focused approach, ensuring on time delivery.
Client Details
Our client is a leading global automotive manufacturer with a strong presence in the luxury automotive sector.
Description
- Manage Customer Orders through internal systems, EDI and e-mail, ensuring that parts are delivered on time to the final customers.
- Liaise with Planning, Production and Procurement to ensure of on time delivery.
- Monitor customer orders from the first release through the final delivery.
- Create customer sale orders.
- Day to day use of customer portals, managing communications or claims.
- Support Controlling with documentation related to special transports costs, rebates and price adjustments.
- Constantly update Customer Sales Data (price lists, contracts and agreements).
- Monitor supplier's shipping schedules and arrival at the warehouse.
- Analysis of sales reports and forecasting.
Profile
The successful Customer Service Coordinator will have:
- 2-3 years of experience in Customer Service
- Proactive and takes initiative to solve issues within a timely manner.
- Works collaboratively with different colleagues and departments, as well as operating autonomously.
- Excellent communications skills, both written and verbal.
- ERP system knowledge.
- Microsoft Office (Excel, Power Point).
Job Offer
- Full time contract.
- Hybrid in Troy, MI.
- Compensation up to $70,000.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
Manage Customer Orders through internal systems, EDI and e-mail, ensuring that parts are delivered on time to the final customers.
Liaise with Planning, Production and Procurement to ensure of on time delivery.
Monitor customer orders from the first release through the final delivery.
Create customer sale orders.
Day to day use of customer portals, managing communications or claims.
Support Controlling with documentation related to special transports costs, rebates and price adjustments.
Constantly update Customer Sales Data (price lists, contracts and agreements).
Monitor supplier's shipping schedules and arrival at the warehouse.
Analysis of sales reports and forecasting.
2-3 years of experience in Customer Service
Proactive and takes initiative to solve issues within a timely manner.
Works collaboratively with different colleagues and departments, as well as operating autonomously.
Excellent communications skills, both written and verbal.
ERP system knowledge.
Microsoft Office (Excel, Power Point).M
Michael Page
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the Americas, UK, Continental Europe, Asia-Pacific and Africa.
In the US, we focus on the areas of:
- Advisory
- Banking and Financial Services
- Finance and Accounting
- Engineering and Manufacturing
- Healthcare & Life Sciences
- Human Resources
- Information Technology
- Legal
- Marketing
- Page Personnel Office Support
- Oil and Gas
- Procurement and Supply Chain
- Real Estate and Construction
- Sales
500 to 999 employees
Staffing/Employment Agencies
http://www.michaelpage.com/