Customer Service Coordinator

Job Title: Customer Service Coordinator
Location: Tulsa, Oklahoma
Type: Direct Hire
Compensation: $45,760.00 - $54,080.00
Contractor Work Model: Onsite - onsite

System One has partnered with a growing manufacturing organization in Tulsa, OK, to identify a Customer ServiceCoordinator to support its sales and operations teams. This position serves as a key point of contact between customers, sales, engineering, and production, ensuring accurate order processing and a high level of customer satisfaction throughout the order lifecycle.

Key Responsibilities

• Serve as the primary point of contact for customers regarding orders, product information, and related inquiries
• Process customer orders, including order entry, updates, and tracking through final delivery
• Review and verify order details for accuracy, including specifications, pricing, and delivery schedules
• Coordinate with engineering teams on technical requirements, custom product specifications, and special requests
• Communicate order status updates, lead times, and changes proactively to customers and internal stakeholders
• Assist the sales team with preparation of quotes, proposals, and supporting documentation
• Maintain accurate customer records and documentation within internal systems and databases
• Support resolution of customer concerns related to shipments, product issues, and billing discrepancies
• Collaborate with production, logistics, and operations teams to ensure timely and accurate delivery
• Identify opportunities to improve customer experience and streamline internal processes

• Bachelor's degree preferred; equivalent professional experience will be considered
• Minimum of 2 years of experience in customer service, sales support, or order management, preferably within a manufacturing or industrial environment
• Strong communication and interpersonal skills with the ability to collaborate across multiple departments
• Excellent organizational skills and high attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook
• Experience working with ERP systems is preferred
• Ability to understand and communicate basic technical or manufacturing concepts; engineering or industrial experience is a plus