Customer Service Coordinator

This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer interactions and inventory management while also exhibits the timing and veracity of rates and a working knowledge and understanding of the Transportation and Contract Packaging standard documentation, processes and compliance regulations. Must provide strong data control with timely and accurate reporting and strong attention to detail. Responsibilities/Duties/Functions/Tasks: Responsible for acting as customer service liaison with customer relations with scheduling and confirming trucks, Handle load tendering, load entry, problem issues follow up and resolution. Ongoing outreach to customers and potential customers to drive additional business. Provides superior service in timely, professional and responsive verbal and written correspondence with customers and leadership. Ensures accurate inventory management. Inputs data timely and accurately notifying Supervisor to discrepancies. Responsible for Pick Tickets and Bill of Ladings (BOL). Creates pick tickets based upon customer direction and BOLs as applicable. Pulls inventory from 3PL. Provides accurate and timely reporting and ad hoc reports as requested. Ensures accurate and timely attention to detail in data control. Organizes and ensures accurate up to date files and documentation. Understand SOPs and properly instituting them. Provides attention to detail and proactively address issues in a timely manner. Provides continuous quality checks and alerts management to issues. Regular attendance and punctuality are required. Operates safely in all conditions. Other duties and projects as assigned. Follows company policies and procedures. PIbff748dde64c-25448-304228955c143e31-5e48-4549-b638-05792d185386