10-key (Tenkey) Numeric Keypad, Billing, Copying Machines, Customer Support/Service, Fax Machines, Federal Aviation Administration (FAA), High School Diploma, Lift/Move 25 Pounds, Maintenance Services, Office Equipment, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Pricing, Product Support, Sales Management
Job Title: Customer Service Coordinator Department: Repair
Reports to: Repair Station Supervisor FLSA (Exempt / Non Exempt): Non- Exempt
Job Summary:
The Customer Service Coordinator is responsible for customer account management in support of our FAA approved Repair Station. The position requires a high level of customer commitment and interface with emphasis on meeting internal and external demands.
Job Responsibilities:
- Receives and enters incoming service orders using price lists, product support information, and other technical data.
- Provides customer quotes and obtains approvals using electronic, written, and verbal communications.
- Responds to customer inquiries, coordinating internally as needed.
- Coordinates with other departments in support of service and service related activities.
- Responsible for closing job packets
- Matches invoices with jobs, and related filing.
- Identifies and tags incoming parts with accuracy.
Supervisory Responsibilities:
None
Job Qualifications:
Required - High School Diploma or equivalent
- Good MS Office skills
- Proven work experience with a high level of detail and accuracy.
- Ability to solve problems effectively
- Knowledge of standard office equipment, ie: computer, 10 key, fax machine, copier etc.
Preferred - Associate or Bachelor's Degree in Business or related field
- Experience with Syteline and Jet Reports.
- 2 Years' experience in customer service or related position
Physical Demands:- The employee frequently is required to sit for long periods using a computer
- Occasionally required to lift 10-25 lbs.
- The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch or crawl.