Customer Service - Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Newark, DEDuration: 5 month initial contract with potential conversion to FTE based on performancePay Range: $26/hr (W2)About BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.Job DescriptionWe are seeking a Customer Service Representative to join our dynamic Benefit Payment Services team. The ideal candidate will have strong experience in customer support, call handling, and MS Office tools and a proven ability to learn quickly, implement feedback, and deliver accurate assistance to retirees regarding pension payments and related inquiries.Responsibilities:Receive and manage inbound calls from retirees and beneficiaries.Understand caller requests, resolve issues, and route per client profile when appropriate.Assist with questions about pension payments, tax forms, withholdings, and web portal navigation.Send and track forms via mail, fax, and email.Required Skills & Qualifications:Bachelor's degree.Proficiency in Microsoft Word, Excel, internet research, and email.Strong communication skills and professional telephone etiquette with a customer service focus.Attention to detail with the ability to prioritize and manage time in a high-volume setting.Ability to take and implement feedback quickly and learn new processes.Reliable attendance and willingness to work overtime when necessary.Preferred Skills:Experience supporting retirees, payroll, or benefits administration.Demonstrated progression in responsibilities in school or work settings.Work Schedule & Onsite Expectation:Onsite, office-based schedule Monday to Friday, 8:00 a.m. to 5:00/5:30 p.m.Overtime eligible as needed.Interview Process & Notes:Single-round Zoom panel interview.Contract extension and conversion to full-time are performance dependent.Role is not eligible for employer-sponsored immigration support.Candidate Profile Guidance:Demonstrates attention to detail, rapid uptake of feedback, and quick learning.Shows progression and added responsibility across roles or academics.Why BCforward?At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:Competitive compensation and benefitsOpportunities for growth with global clientsA supportive, inclusive culture that values innovation and peopleExposure to cutting-edge technologies and projectsAbout Our CommitmentBCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.Interested? Apply Now!If this sounds like the right opportunity for you, please apply with your most recent resume.