Customer Service Delivery Advocate

Were looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500.

Whether its delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the Hauler-Life Shift?

Hauler-Life Shift Requirement

The hours for this position are from 7am - 5pm, 9am - 7pm, or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Pay Range

Pay Range: $22-24 hourly

Unlock Your Earning Potential

We offer a competitive starting hourly rate of $22hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe.

Starting Pay Range

• At 3 Months: $22.50hr
• At 6 Months: $23hr

In your first year, you can progress from $22hr to $24hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.

And Thats Not All

Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

Benefits

Perks

We continually invest in our team members success because when our team members grow, we grow. Here is how we invest in you:

• Competitive Performance-Based Compensation
• PLUS 401k with Carvana match opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities
• Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance wont go unnoticed.

Health & Wellness

• 100 Company Paid Healthcare Premiums plus Dental & Vision benefits
• Wellness program to support mental, physical, and financial health
• We know pets are family too. Benefit from our pet care savings program to keep your furry friends healthy and happy.

Time Off & Work-Life Balance

• Generous paid time off: 13 days for the first year, increases to 20 days thereafter

Education Support

We support you depending on where you are at in your education journey:

• If you are looking to pursue a bachelors degree, we offer tuition reimbursement.
• If you already have your bachelors degree, we have a student loan repayment program.

Equity

Carvana Shares is something that we grant to our team members on an annual basis, where you get to be an owner in the company. We also offer an Employee Stock Purchase Plan discount.

Professional Development

Extensive internal growth and professional development opportunities

About the Role

Were looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

• Deliver vehicles straight to customers doors with our custom car haulers. Dont worry - a commercial license is not required to drive the hauler, and you will receive ample training.
• Frequently load/unload vehicles onto the hauler, which part does require getting physical and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive.
• Complete customer paperwork and include thorough notes in our customer tracking system.
• Consistently drive safe and maintain a clean driving record in accordance with Carvanas CMV Driver Qualification policy.

Requirements

• Candidates must have or be able to obtain a Notary in your local jurisdiction within the first 90 days of employment, process sponsored by Carvana.
• This process may involve satisfying state-specific requirements.
• For further details, candidates can review their local state notary requirements here: State Notary Requirements.
• Candidates must be able to satisfy state-specific requirements related to access DMV, title, and registration systems.
• Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeurs license or any other state specialty license within the first two weeks of employment, process sponsored by Carvana.
• California employees must obtain a Vehicle Verifier license within the first 90 days of employment, process sponsored by Carvana.

General Qualifications and Requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement weather, some markets may require deliveries to be made in the snow while other markets require deliveries to be made in the summer heat.
• Ability to walk, stand, and sustain physical activity for extended periods of time (8 hours).
• Must be able to read, write, speak, and understand English.
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, balance, and squat.
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity.
• Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.

Legal Stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana is an Equal Employment Opportunity Employer

All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid drivers license. Must be able to read, write, speak, and understand English.