Customer Service Dispatcher

Service Coordinator / Customer Relations

Location: La Cañada Flintridge, CA
Employment Type: Temp‑to‑Hire (TTH)
Schedule: Full‑Time | Monday-Friday, 8:00 AM - 5:00 PM

About the Role

We are seeking a high‑energy Service Coordinator / Customer Relations professional to be the front line of communication for a fast‑growing, service‑driven business. This role is ideal for someone who thrives in a high‑volume, fast‑paced environment, enjoys helping customers, and can juggle multiple communication channels with speed and accuracy.

This position plays a critical role in supporting customers, scheduling service technicians, troubleshooting service issues, and ensuring a seamless customer experience-especially during busy seasons.

What You'll Do

• Handle a high volume of incoming calls, emails, and text messages from new and existing customers
• Respond quickly and professionally to questions and service issues via phone, email, and text (approximately 2,000-3,000 texts daily)
• Troubleshoot customer concerns and determine next steps
• Schedule service technicians for repairs, service visits, and estimates
• Coordinate closely with the field service team to ensure timely and accurate scheduling
• Enter, update, and manage customer information in Microsoft tools and a CRM system (ServiceTitan experience not required)
• Provide excellent customer service while maintaining efficiency and accuracy in a busy environment

What We're Looking For

• Strong communication skills - clear, friendly, and confident in person, on the phone, via email, and text
• Ability to work quickly and stay organized while managing high volumes of requests
• Tech‑savvy and quick to learn new systems (CRM experience preferred)
• Professional, positive attitude with a customer‑first mindset
• Comfortable working in a fast‑paced, high‑pressure environment
• Background in retail, restaurant, hospitality, or other customer‑facing roles is strongly preferred

Work Environment & Perks

• Small, family‑owned and operated company with a tight‑knit team
• Lunch provided Monday-Friday
• Management‑sponsored team dinners
• Free on‑site parking included

Schedule Monday- Friday /fully onsite / Pay $21-25hr