Customer Service Dispatcher

Seeking a customer-focused Dispatcher. The Dispatcher serves as the primary point of contact for customers and is responsible for coordinating service calls, scheduling technicians, monitoring routes, and ensuring timely communication between customers and field employees. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities simultaneously, and provides exceptional customer service.

Key Responsibilities

• Receive incoming service requests via phone, email, and online platforms.
• Schedule and dispatch plumbing technicians for service, maintenance, and emergency calls.
• Coordinate daily technician routes to maximize efficiency and timely customer service.
• Communicate appointment details, arrival times, and service updates to customers.
• Monitor technician status throughout the day and make scheduling adjustments as needed.